First hand insights through active learning 

Before you commence a deliberative engagement process with your community, prepare your staff by giving them a unique insight into what these processes are really about. 

This two-day, mini-deliberation journey provides your people with the skills and knowledge they need to guide the organisation through a deliberative process.  By becoming participants, they will gain a deep understanding of deliberative engagement that can only come from first-hand experience.

We work with you to design a tailored deliberative process that is built around a real, internal problem that your staff (the participants) can grapple with.   A group of staff then comes together to deliberate over the issue.  Supported by MosaicLab facilitators, they agree on a set of recommendations and write a report which they hand over to key, internal decision makers.

This condensed version of a deliberative process (modelled on a real citizens' jury or people's panel) allows your staff to build their capacity through participation.

VIDEO: Public Libraries Victoria Network representatives from across the State came together for an immersive deliberative experience in June 2017. Participants reflect on their learnings after participating in a real, 2-day, deliberative process where they answered the question - "what are the ten best ideas for engaging the community to design transformational library services?". 

Your team's deliberation questions will be answered, including:

WHAT is a deliberative process and how is it different to other engagement approaches?

WHEN should deliberation be used and when should it be avoided?

WHO needs to be involved and what are their roles?

WHAT kind of investment is required (time, money & resources)?

WHAT is involved in delivering an engagement process?

HOW do we apply deliberative concepts to help solve our issue?

WHAT are the challenges and how do we overcome them?

WHEN should we start designing and planning our process? 

WHAT outputs, outcomes or impacts can a deliberative process generate?

HOW do we maximise the benefits and impact of our process? 

Learning delivered by experienced facilitators

The MosaicLab team is made up of facilitators specialising in deliberative processes.  Between us, we have facilitated many medium to large deliberative processes, such as citizens’ juries, people's panels and more.

Participants will benefit from our extensive on-ground experience and ability to provide insights into real processes. 

Deliberation - engagement training immersive experience

Walk away ready to embrace deliberative engagement

This training opportunity has been designed to address the common challenges, fears, pitfalls and uncertainties organisations face when they commence a deliberative process. Your staff/organisation will walk away with:

  • a set of valuable recommendations for solving a complex problem that your organisation is grappling with,
  • invaluable insights that come from participating in a deliberative process (building their capacity to support community participants)
  • real experience of deliberative techniques,
  • a comprehensive understanding of what an organisation needs to invest in a deliberative process (e.g. resources, time, information inputs)
  • an understanding of the challenges and opportunities associated with deliberative engagement (and how to address them)
  • a debrief package/training manual to take away - explaining the intent and rationale of each step in a deliberative process.


Your tailored training package can include a comination of: 

  • advice on and support for recruitment of staff,
  • briefings, training and webinars prior to the deliberative process,
  • an online deliberation phase,
  • two-day, face-to-face deliberative process (modelled on a citizens' jury or panel process but condensed into a 2-day program)

We also offer a post-session debrief – to help staff consolidate what they experienced and learned and how to apply these learnings to future engagement endeavours.


For some deeper insights into the deliberative journey undertaken by Public Libraries Victoria Network and State Library of Victoria staff, check out our blog post here - it includes some valuable tips for organisations considering a process like this for their staff.  

More information

For more information or to enquire about tailoring an immersive deliberation experience to your organisation, contact Kate Henderson.