people's panel

VIDEO: DELIBERATION JOURNEY - PARTICIPANTS' PERSPECTIVES

VIDEO: DELIBERATION JOURNEY - PARTICIPANTS' PERSPECTIVES

This one has been a long time in the making.  Finally, we can announce that our latest 'Deliberation Ready' video is here.  This edition is particularly exciting because, for the first time, we've interviewed participants from across multiple deliberative processes

Together, these 10 citizens share their unique perspectives and provide candid, first hand reflections on their journey - the challenges, the surprises, the highlights and more. 

CASE STUDY: INFLUENCING PRICES & PRIORITIES

CASE STUDY: INFLUENCING PRICES & PRIORITIES

In 2017, 27 everyday Barwon Water customers came together to deliberate over what they expect and value most when it comes to water and sewerage services.  The group grappled with technical inputs, weighed up complex options, and considered diverse customer needs to determine how to balance prices and services.

The process was underpinned by Barwon Water’s commitment to listen to, respond to and collaborate with its customers.  The project had a wide range of positive impacts, and, ultimately, a transformative effect on the organisation and its relationships.