We work to a set of principles drawn from the fields of participation practice, deliberative democracy and facilitation.


We design together

We involve representatives of 'the system' in designing the participation process rather than designing in isolation or with only one stakeholder; which means we identify at the outset who is likely to have an interest in the process or decision.

We start early

We involve people in defining the problem and not just consult on a solution that has already been decided.

We help clarify the purpose of participation

We ensure that the level of involvement and influence that stakeholders can expect is explicit.

We promote informed discussion

We make sure that everyone has the data/relevant information, that this is not just the province of experts and researchers, so that we can all move beyond opinion to informed dialogue.

We facilitate dialogue

We design meeting processes that enable people to tell their story, to speak to the heart of an issue, and together to deliberate on the pros and cons.

We recognise that trust is earned over time

We seek to build trust through open and honest dealings with all stakeholders.

We design for flexibility

We evaluate the effectiveness of the process while it is underway so as to be able to respond to emerging needs.



We are also members of a number of industry bodies and associations.

Learn more →


MosaicLab directors Keith Greaves and Kimbra White were part of the working group to develop the IAP2 Quality Assurance Standard for community and stakeholder engagement.

The document describes the important elements of any community engagement process and offers a set of ‘standardised principles’ to ensure consistency in quality and support those carrying out the process. It also allows any process to be audited against a defined standard for simpler evaluation and quality assurance. Learn more about our contributions to the field →