testimonials
“I have been in (and run) numerous
facilitated development sessions. I have
never been to one that was so well
run, inclusive and targeted. And MosaicLab could
still manage the deliberative process
- excellent. Facilitators extraordinarily
professional.”
“Personally, I wasn't familiar with the participatory democracy / deliberation model (and) we had to plan and deliver our event in a very short time frame. MosaicLab's extensive experience with deliberation models was clearly evident from the outset. During the planning processes, my confidence grew that we'd secured the right team for the job.
The best part about working with MosaicLab was their energy; their positivity; their expertise; their focus on getting the outcomes effortlessly. Our outcomes were both tangible (the Staying on Track Participants Report) and intangible (the energy, passion, respectfulness, interest, and gratitude of all the young people involved in the event). All because the MosaicLab team 'held the space' so well over an epic 3 days!“
Melinda Jacobson
Innovation Program Manager, and project manager for the Staying on Track Youth Forum
VICHEALTH
““We went into the community panel process feeling sceptical.
As a community organisation we had experienced decades of frustration with government planning processes. When the ACT Government established the CBP Community Panel, we finally had a seat at the table – literally – and it felt like a sensible, iterative approach to community engagement.
Once we had responsibility as member of the panel, we were able to go back to the community to update, consolidate and refine community opinion.”
“Your guidance, expertise and approach to facilitating both online process and at the face-to-face forum was outstanding, and it was evident in the quality and depth of engagement from the jurors. We appreciate your commitment and flexibility through this project.”
Christian-Paul Stenta
(former) Principal Innovation Officer, Citizen’s Jury on Obesity – Project Manager
VICHEALTH
“The process ensured we all had a chance to build the plan the way we wanted it. Everybody had the opportunity to feed in. We know there will still be people not happy but we achieved an enormous amount.”
“(The citizens’ panel process) enabled us to get a genuine feel for the concerns within the panel. The majority report produced by the panel heavily influenced the design of the precinct structure plan. The end result was a well balanced design that balanced most of the issues. It was a very intensive process and definitely worth doing. The Councillors also thought it was a good thing to do.
Each time I have worked with MosaicLab I have found them to provide great advice for the situation requiring resolution. They are also organised, professional and plan carefully for every workshop event....
Over the last 3 years working with Nicole (MosaicLab co-founder)I have enjoyed watching her and the team deal with some very tricky situations always to come out with a really good outcome that participants can 'live with'. The 5 'L's' are such a great tool to use to work through to resolution.”
Kate Sullivan
(former) GM Environment and Development. Surf Coast Shire and current General Manager Strategy Systems and Environment
BARWON WATER
“I want to say thank you to MosaicLab, I am really impressed with how professional the whole program was. I usually go into things thinking I might learn one thing I didn’t know before and I’ve learnt many things.”
"(Our biggest worry) is always the ability to keep a workshop on agenda when there are many different agendas with different participants. Working to both uncouple emotion and turn it into constructive discussion is always my biggest concern.
(MosaicLab helped us to) bring different points of view and find a way to work together on issues with a variety of community members. (There was) a sense of fun, achievement and (a feeling) that we were all in it together.
Keith (MosaicLab co-founder) is great and helps us to steer a group to an outcome every time"
Paul Matthews
Executive General Manager, Communications & Stakeholder Engagement
VICROADS
““(Our biggest concern was) keeping participants engaged and we (were) hoping that the program would meet all our expectations. We were pleased to see it all went to plan and we were very pleased with the response from the participants. The program is spoken about in very positive terms and we are implementing the skills and techniques we learned.
(What we enjoyed most) about working with MosaicLab was the diverse, energetic and warm delivery style of the engagement workshops.”
“(Our biggest concern going into this process was) not having direct control over every aspect. (However, working with MosaicLab) drastically reduced stress levels.
We had an 'external party' to steer conversations … and (were offered) innovative ways we wouldn't have thought of to get people working together.
We enjoyed everything about working with MosaicLab... prompt response to emails, professional management of the day, competent and responsive facilitators.”
Kate Raynor
Post-doc Research Fellow
UNIVERSITY OF MELBOURNE
“When issues get hot in the community, it’s great if people can come together to work things out. Over a number of workshops and issues, Nicole (MosaicLab co-founder) has consistently brought the skills, independence and experience needed to facilitate good group conversations where everyone, with all their diverse views, can have their say in a respectful and efficient way - so we have the best chance at resolving difficult and shared problems together.”
“Nicole (MosaicLab co-founder) is very organised and has a fantastic ability to convert the project brief in an easy to understand road map with measurable outcomes at each stage of the project. I have found her very flexible and easy to work with.”
Sunil Bhalla
(former) Director Infrastructure, SURF COAST SHARE
(current) CEO, HORSHAM RURAL CITY COUNCIL
“ I wanted to pass on my appreciation to you and your team for the Weeds + Rabbits workshop and associated activities, and acknowledge the professionalism and your craft as facilitators.
The remit wasn't easy; however, your team was able to carry a democratic ideal and acknowledge the experience in the room, seamlessly advert technology failures; and facilitate a constructive debrief with some diverse opinions.”
Michael Reid
Program Manager - Established Invasive Species
DEPARTMENT OF ECONOMIC DEVELOPMENT, JOBS, TRANSPORT AND RESOURCES
“The collective outcome was because of MosaicLab – the staff were extraordinary. They were nurturing, they were supportive and it flowed.
It wouldn’t have been the same without them. It was such an emotional and personal experience, but to have those gentle boundaries and the personalities within MosaicLab – I was very grateful. It wouldn’t and couldn’t have been the same without them.”
“The best part of the (online strategy session) experience was the outputs - knowing that we will use them to build our road-map for returning to the workplace.
Outcomes for us included the beginnings of a plan for how we want to be as an organisation. We will progress this work …and build a plan for the next steps in returning to ‘the new normal’.”
Vicki Baker
Learning and Development Specialist
LAUNCH HOUSING
“I have renewed confidence in collaboration of ideas with a diverse range of people.”
“My biggest challenge was creating buy-in from across the organisation about how to do community engagement well and why it was important. (We wanted to) generate better understanding and enthusiasm about community engagement, (and produce) a tangible set of recommendations to address our specific engagement challenges.
The best part of working with MosaicLab was having total confidence in their delivery . Once we started, I knew we were in safe hands. It was clear that the skill with which they facilitated the workshops is a result of years of experience in delivering other successful processes.
(As a result there’s been) an increase in energy and enthusiasm of individuals who are responsible for delivering community engagement. People are now proactively seeking ways to be involved and are much more community-focused about the methods they use and creating opportunities for the community to give feedback. There has also been a significant shift in how community feedback is viewed by decision-makers.
Overall, the results have been excellent. It has given us a platform to really build a meaningful relationship with our community. It's now our job to maintain the momentum created by MosaicLab.”
Robyn Mitchell
Senior Community Engagement Officer
MELTON CITY COUNCIL
“Today you both were brilliant. I loved the way you paced us, coaxed, deterred and encouraged us. Totally, exquisitely professional and utterly outcome-focussed. You timed us down to the last minute. It’s what musical theatre stage-management does best – getting the scene-change/lighting/fly cue ‘on the button’.”
“Given that I have been in this space for some time and seen varying levels of competence, I wanted to acknowledge your great work and (the) positive feedback we received from the session.
The (technology) worked and the fact that I don't have to spend another three weeks entering data from pages and pages of handwritten notes was a definite benefit.
Youth engagement was another real winner. I am pleased that I got (young people) in the room but am more pleased that the sessions you planned incorporated them... (it was) very effective and went a long way to ensuring a true engagement experience and not just a box ticking exercise.
I am more than satisfied that your team met the project brief and in fact knocked it out of the park! Thank you for your support and professionalism it was a pleasure to work with your crew.”
Andrew Burgess
Regional Partnership Coordinator, Grampians Region
REGIONAL DEVELOPMENT VICTORIA
“I was able to speak out for what I believed and to listen to other people who have strengths in different areas.”
“The best part was (MosaicLab supporting us to) quickly adapt to online delivery. The online facilitation and instructions regarding what the session was about and how it was going to be delivered were really clear and made a difference for the participants (gave them confidence and the majority stayed with the session).
Outcomes for us included raising awareness internally of Engage@DELWP and what we are trying to achieve among the participants. Also, seeing that we could deliver online - now we will plan for more!”
Clare Murrell
Senior Project Officer, Engage@DELWP
DEPARTMENT OF ENVIRONMENT, LAND, WATER & PLANNING
“Great group of people and I now feel I have peer support. Great opportunities to practice and co-design a session. We observed MosaicLab’s fantastic MosaicLab’s facilitation - that has changed my whole facilitation practice. I’m more confident to ‘stand up’ for the community desire to be heard and involved in decision making.”
"(We needed a consultant that could) understand (and) appreciate our project's complex and controversial history. Keith (MosaicLab co-founder) quickly understood the project’s characteristics, issues and history and provided clear, valuable and constructive advice.
Keith's extensive experience, skills and professional approach ensured that the engagement process was effective. He created a collaborative, constructive and cooperative process where all stakeholders and community representatives felt included and their input was valued."
Simon Lansdown
Manager, Community Engagement, Land Development Agency
ACT GOVERNMENT
“Many recommendations were the result of robust debate and a democratic vote, deciding what we would include in our report. I thoroughly enjoyed the process, believed it resulted in good recommendations and hope that this process is adopted by other organisations.
”