I wanted to pass on my appreciation to you and your team for the Weeds + Rabbits workshop and associated activities, and acknowledge the professionalism and your craft as facilitators.

The remit wasn't easy; however, your team were able to carry a democratic ideal and acknowledge the experience in the room, seamlessly advert technology failures; and facilitate a constructive debrief with some diverse opinions.

Michael Reid
Program Manager - Established invasive species
Department of Economic Development, Jobs, Transport and Resources



Surf Coast Shire decided to use a citizen panel for the Spring Creek precinct Structure Plan after Nicole (MosaicLab co-founder) suggested this process as a way to deal with providing genuine new feedback along with developers/ land owners and interested community groups.

(The process) enabled us to get a genuine feel for the concerns within the panel. The majority report produced by the panel heavily influenced the design of the precinct structure plan. The end result was a well balanced design that balanced most of the issues. It was a very intensive process and definitely worth doing. The Councillors also thought it was a good thing to do.

Each time I have worked with MosaicLab I have found them to provide great advice for the situation requiring resolution. They are also organised, professional and plan carefully for every workshop event....

Over the last 3 years working with Nicole I have enjoyed watching her and the team deal with some very tricky situations always to come out with a really good outcome that participants can 'live with'. The 5 'L's' are such a great tool to use to work through to resolution.

    Kate Sullivan
(former) GM Environment and Development
Surf Coast Shire


“I am professionally expected to observe the interaction between performer and audience – I work in live theatre and it’s part of my job.

Although I have mostly worked in big-time musical theatre for years, my favourite schtick is true cabaret – the sort of show where the performer’s work is modulated by the audience’s reactions and responses, where tonight’s show has a different twist from last night’s, because... well, because. I hope you know what I mean.

Today you both were brilliant. I loved the way you paced us, coaxed, deterred and encouraged us.

Totally, exquisitely professional and utterly outcome-focussed. You timed us down to the last minute. It’s what musical theatre stage-management does best – getting the scene-change/lighting/fly cue 'on the button'.

I admire and applaud you. Thank you."

Matthew, Panellist, Future Melbourne


“Nicole (MosaicLab co-founder) is very organised and has a fantastic ability to convert the project brief in an easy to understand road map with measurable outcomes at each stage of the project. I have found her very flexible and easy to work with.”

Sunil Bhalla
Director Infrastructure
Surf Coast Shire

“I was able to speak out for what I believed and to listen to other people who have strengths in different areas.”

Panel Member, City of Melbourne's Ten Year Financial Plan

“Nicole Hunter (MosaicLab co-founder) has been engaged by us on a variety of tasks ranging from development of engagement strategies and provision of high level advice, to facilitating public workshops and briefing our board on outcomes and recommended directions. She has consistently shown a high degree of professionalism and responsiveness to our requirements and has a strong ability to work with public bodies, individuals and our board members.”

Richard Davies, CEO, The Great Ocean Road Coast Committee

“Many recommendations were the result of robust debate and a democratic vote, deciding what we would include in our report. I thoroughly enjoyed the process, believed it resulted in good recommendations and hope that this process is adopted by other organisations.”


Given that I have been in this space for some time and seen varying levels of competence, I wanted to acknowledge your great work and (the) positive feedback we received from the session.  

(The) overwhelming response was a feeling of genuine engagement by the participants. 

(Despite some initial concerns from our scribes and IT challenges), the google docs worked and the fact that I don't have to spend another 3 weeks data entering pages and pages of handwritten notes was a definite benefit.  

Youth engagement was another real winner.  I am pleased that I got (young people) in the room but am more pleased that the sessions you planned incorporated them... (it was) very effective and went a long way to ensuring a true engagement experience and not just a box ticking exercise.

I am more than satisfied that your team met the project brief and in fact knocked it out of the park!  Thank you for your support and professionalism it was a pleasure to work with your crew.

Andrew Burgess
Regional Partnership Coordinator, Grampians Region, Regional Development Victoria  


“Your guidance, expertise and approach to facilitating both online process and at the face-to-face forum was outstanding, and it was evident in the quality and depth of engagement from the jurors.  We appreciate your commitment and flexibility through this project.” 

Christian-Paul Stenta
Principal Innovation Officer
Citizen’s Jury on Obesity – Project Manager VicHealth


"(We needed a consultant that could) understand (and) appreciate our project's complex and controversial history. Keith quickly understood the project’s characteristics, issues and history and provided clear, valuable and constructive advice.

Keith's extensive experience, skills and professional approach ensured that the engagement process was effective. He created a collaborative, constructive and cooperative process where all stakeholders and community representatives felt included and their input was valued."

    Simon Lansdown
Manager, Community Engagement
Land Development Agency, ACT Government


“Nicole Hunter (MosaicLab co-founder) has provided community engagement advice and support on a number of projects I have been involved with. Nicole has been great at developing focused engagement strategies and delivery activities to match project and client needs. She has an engaging delivery style that makes her a pleasure to work with.”

Tim Hellsten, Project Manager Central Geelong Action Plan, City of Greater Geelong


(Our biggest concern going into this process was) not having direct control over every aspect.  (However, working with MosaicLab) drastically reduced stress levels.

We had an 'external party' to steer conversations so we didn't have to be the 'bad guy' and (were offered) innovative ways we wouldn't have thought of to get people working together.

We enjoyed everything about working with MosaicLab... prompt response to emails, professional management of the day, competent and responsive facilitators.

Kate Raynor
Post-doc Research Fellow, University of Melbourne

“‘The process ensured we all had a chance to build the plan the way we wanted it. Everybody had the opportunity to feed in. We know there will still be people not happy but we achieved an enormous amount.”

Panel Member, Surf Coast Shire Spring Creek Precinct Structure Plan

"(Our biggest worry) is always the ability to keep a workshop on agenda when there are many different agendas with different participants.  Working to both uncouple emotion and turn it into constructive discussion is always my biggest concern.

(MosaicLab helped us to) bring different points of view and find a way to work together on issues with a variety of community members.   (There was) a sense of fun, achievement and (a feeling) that we were all in it together.

Keith is great and helps us to steer a group to an outcome every time"

Paul Matthews
Executive General Manager
Communications & Stakeholder Engagement


"I have renewed confidence in collaboration of ideas with a diverse range of people."

Panel Member, City of Melbourne's Ten Year Financial Plan


"When issues get hot in the community, it’s great if people can come together to work things out.  

Over a number of workshops and issues, Nicole has consistently brought the skills, independence and experience needed to facilitate good group conversations where everyone, with all their diverse views, can have their say in a respectful and efficient way -  so we have the best chance at resolving difficult and shared problems together."

Rowan McKenzie
Manager Environment and Community Safety
Surf Coast Shire


"(Our biggest concern was) keeping participants engaged and we (were) hoping that the program would meet all our expectations. 

We were pleased to see it all went to plan and we were very pleased with the response from the participants. The program is spoken about in very positive terms and we are implementing the skills and techniques we learned.

 (The thing we enjoyed most) about working with MosaicLab was the diverse, energetic and warm delivery style of the engagement workshops, and of the facilitator...(who) demonstrated a thorough working knowledge of engagement..."

Christian Stefani
Coordinator Communications and Engagement
Bass Coast Shire Council



“We went into the community panel process feeling sceptical. As a community organization we had experienced decades of frustration with government planning processes. When the ACT Government established the CBP Community Panel, we finally had a seat at the table – literally – and it felt like a sensible, iterative approach to community engagement. Once we had responsibility as member of the panel, we were able to go back to the community to update, consolidate and refine community opinion.”

David Harvey, President, Yarralumla Residents Association & Panel Member, Canberra Brickworks Precinct Panel