At any one time, we're working on a wide range of projects - here are some examples of our current and recent work.

MosaicLab facilitators - workshop and community engagement

Future vision for the Hervey Bay Esplanade

The Hervey Bay Esplanade is a key destination in Fraser Coast and acts as a linking element for the whole city. With five distinct areas that each have a unique character and feel, the Esplanade is a key community, environmental, and economic asset for the Fraser Coast Region.

As Hervey Bay continues to grow and expand, the locals and visitors aspirations for the esplanade are becoming more diverse and complex. Fraser Coast Regional Council is working with MosaicLab to undertake an engagement process to understand the community’s ideas about the future of the Esplanade.   

A phase of wider engagement will be undertaken go broad and hear from as many people as possible. The wider engagement report will be provided to a randomly recruited 45-member community panel which will meet during the second, deliberative phase of engagement.   The panel will respond to the question what is your future vision for the Esplanade and how do we balance the differing needs now and for the next 20 years? over six full days.

The panel’s final report will be published on the Fraser Coast Regional Council’s website and will help Council to develop future plans for the area.

Learn more about this project. 


Infrastructure VIc - Transport Network Pricing Deliberative Panel


Infrastructure Victoria (IV) is undertaking community consultation to inform its research into reforming how Victorians pay for the transport network.

In a 30-year strategy released in 2016, IV recommended the introduction of a comprehensive transport network pricing scheme within 5-15 years to help tackle congestion and create a fairer, more efficient and sustainable way of paying for Victoria’s transport system.

This kind of reform is difficult, so IV has established a community panel of 41 independently recruited citizens who will answer the question: Under what conditions, if any, would the community accept a change to the way they pay for roads and public transport?

The panel will meet face to face for two full days and participate in several weeks of online discussions. The panel’s final report will be published on the IV website and will help IV to develop recommendations to government.

Learn more about this project.


ARCC - DELWP Stakeholder Engagement - Strategic Planning

Planning for climate change in Victoria’s Alpine Resorts

Victoria’s alpine resorts are special and unique places – visited by more than 1.2 million people per year and contributing over $945 million and 9,100 jobs to the Victorian economy in winter alone for 2017. Like alpine regions all over the world, these alpine resorts will be impacted by climate change. In 2016 the ARCC delivered The Potential Impacts of Climate Change on Victorian Alpine Resorts study, which forecasts a decline in natural snow fall over the medium to long term, consistent with other peer reviewed climate modelling for Victoria's alpine areas.

In response to the forecast impacts of climate change the ARCC will, for the first time, incorporate climate change adaptation principles into a new Alpine Resorts Strategic Plan. The requirement for all Victorian Government decision making bodies to have regard to the impacts of climate change is enshrined in the Climate Change Act 2017.

As part of the planning process, the ARCC is providing stakeholders with an opportunity to have their say through a combination of on-line engagement and place-based workshops. These contributions, along with the findings from the review of the 2012 Alpine Resorts Strategic Plan, will be used to write a new strategic plan.

Learn more about this project.



Gender equality citizens’ jury

The topic of Gender Equality is increasingly gaining momentum across the globe. In response to this, the Department of Health and Human Services (DHHS) commissioned MosaicLab to design and facilitate a Citizens’ Jury to help respond to the question around using quotas to help  increase the number of women in positions of leadership within the Victorian public sector.   
The 80-person citizens’ jury, which included representatives from across Victoria, collaborated over one weekend about the future of gender equality quotas for the public sector. 
Their task was to help DHHS answer the following remit: ‘The Victorian Government is drafting a Gender Equality Bill. The setting of quotas for public sector organisations is a key part of this. What Gender Equality quotas are fair? How can they be best implemented?’ 
Together, the group explored the positive and negative impact quotas can have in society. Collectively they assessed previous examples from other countries including quota percentages, implementation and the long-term effectiveness.  The Jury then made 11 practical and 4 aspirational recommendations to the Department of Health and Human Services. 
Learn more about this project.




VicHealth has brought a diverse group of young Victorians together to form a youth jury. The project is part of VicHealth’s ‘Staying on Track’ project, which aims to support a healthy jump from study to purposeful work for young adults aged 18-25. 

MosaicLab has been engaged to design and facilitate the process, which will explore what works to support young adults’ resilience and social connection during that challenging period between completing study and finding purposeful work.

The 58-person jury spent three-days exploring options and developing recommendations in response to the following question: ‘How can we support young adults on their journey to purposeful work?’

Together, the group considered what the current barriers and opportunities are for young adults in this space.  Participants considered a number of key information inputs, and connected with key speakers who represent a range of views and industries including  government, universities, industry and investors.  

Learn more about this project.


IAP2A Pitch for the Practice - MosaicLab Project Managers


MosaicLab has been engaged by IAP2 Australasia to provide project management services for this  participatory budgeting journey.  IAP2A members decide what ideas they want to see implemented over the next 12 months.

From 21 May 2018, members can ‘pitch a project’. Put forward an idea that benefits our members and meets the pillars of IAP2 Australasia’s strategic plan: advocating for engagement, strengthening engagement networks and/or advancing professional development.

All eligible projects will then be put to a member vote. For 2 weeks in June, ymembers can decide which projects should be prioritised and where the money should go.

This project is provided with support from Harvest Digital Planning, using The HiVE digital engagement platform.

Learn more and get involved. 


Caulfield Station Precinct Structure Plan

Caulfield Station Precinct Structure Plan

The Victorian Planning Authority is leading the preparation of a structure plan for the Caulfield Station Precinct, working in partnership with Glen Eira City Council, Stonnington City Council, the Department of Environment, Land, Water and Planning (DELWP) and Transport for Victoria (TfV).

This plan will be developed following a number of phases of community and stakeholder engagement and opportunities for community input.

MosaicLab, in collaboration with Village Well, is supporting this project through engagement process design and facilitation.

Learn more about this project.


Nillumbik - green wedge deliberation engagement facilitators


For the first time in Nillumbik Shire Council’s history, a special community panel of 40 residents from across the municipality will be established to provide recommendations to Council as it reviews its Green Wedge Management Plan.

The panel will be a randomly and independently selected group that is representative cross-section of community members and will sit for up to five days.  The panel will listen to the community’s views covering social, economic and environmental impacts, consider research, hear evidence and make recommendations to Council on ways to ensure the green wedge is preserved, nurtured and managed for current and future generations. 

The review process will be undertaken in four-stages starting in May with Council and community representatives working to identify the best ways to engage with the community, including hard-to-reach audiences.

Following panel deliberations, the wider community will have another opportunity for input when the Green Wedge Management Plan is put out on public consultation for a further three-months towards the end of 2018. 

MosaicLab is designing and facilitating the deliberative elements of the engagement process. 

Learn more about this project. 


COPP - Youth Feasibility Study - MosaicLab Facilitators

City of Port Phillip – Youth Feasibility Study

The City of Port Phillip (CoPP) is exploring the feasibility of providing a dedicated youth space in the municipality. Following the publication of a Youth Places Discussion Paper in 2017, CoPP is working with service providers and young people to explore the issues and opportunities associated with the project. During this initial engagement phase, a strong focus is being placed on capturing young people’s ideas and thoughts on the services required.  

MosaicLab has been engaged to facilitate targeted youth discussions in schools and scout groups. MosaicLab also designed and facilitated the internal council workshop and external workshop with service providers, schools, community organisations and interested groups.

The outputs of these sessions will be used to inform the design, location and service model for a new dedicated youth facility.

Learn more and get involved here. 



The City of Kingston is encouraging everyone that lives and works in the municipality to participate in co-designing a new customer service charter that supports and guides the Council's customer service delivery into the future.

Following a wider engagement process, a randomly selected panel of community members will meet over three days to consider and weigh up a wide range of input and views, including a wider engagement report.  The panel will respond to the following remit: Council wants to deliver great customer service. We need to find a balance between meeting diverse community expectations and budget constraints. How do we do this?

An employee panel made up of both appointed and randomly selected staff members from across Council’s various service areas will then use the community panel’s recommendations to develop a final version of the Customer Service Charter. Randomly selected panellists on the staff panel will be broadly representative of the City of Kingston’s diverse staff team.

MosaicLab is facilitating both the wider engagement process and panel deliberations, and will be working to support panellists in their task. 

Learn more about this project.


City of Hobart logo


City of Hobart is planning to upgrade the New Town shopping precinct to provide a more vibrant and accessible streetscape for the local community, and a more welcoming environment for pedestrians.

MosaicLab is working with Inspiring Place (a Hobart based consultancy) on this project. Kimbra White from our team will be facilitating the Project Action Team which will be comprised of community-based stakeholders from within the precinct and representatives of the New Town Community Association.

The Project Action Team will be working collaboratively with City officers over four meetings, to work through the options and ultimately identify a project that reflects the issues and priorities identified by the community in the previous engagement stage. 

Learn more about this project.


Barwon Downs - Facilitators

Barwon Downs borefield licence renewal

The Barwon Downs borefield is located in the foothills of the Otway Ranges approximately 70 kilometres south west of Geelong and 30 kilometres south east of Colac. The borefield is a crucial supply source for Geelong, the Surf Coast, Bellarine Peninsula and parts of Golden Plains Shire during prolonged dry periods.

The borefield is operated under a licence from Southern Rural Water. This licence was granted in 2004 and is due for renewal in June, 2019.

Barwon Water is inviting key stakeholders, customers and the broader community to help develop inform the application for the 2019 Barwon Downs borefield groundwater licence renewal.

As part of Barwon Water’s engagement process, MosaicLab has been engaged to facilitate three workshops which offer community members and stakeholders an opportunity to discuss and provide feedback input on the licence renewal.

Learn more about this project.


Anglesea Futures Community Engagement Facilitator

Anglesea Futures

MosaicLab is working with the Department of Environment, Land, Water and Planning to provide strategic advice and faciliation services around the Anglesea Futures project. After the closure of the Alcoa Anglesea power-plant the site is being redefined into a space that provides for the local community. The first stage of this process (2016) included community involvement and providing updates about river health and managing water levels within the Anglesea River. In 2017, the focus is now on developing a Land Use Plan for the study area including the National Park, Freehold Land and the former mine site.

Learn more about this project.