Current PrOJECTS 


At any one time, the MosaicLab team is working on a wide range of projects across a variety of interesting topics and diverse industries. Below is a selection of some of our current projects.

MosaicLab facilitators - workshop and community engagement
 

CITY OF KINGSTON CUSTOMER SERVICE CHARTER REFRESH

The City of Kingston is encouraging everyone that lives and works in the municipality to participate in co-designing a new customer service charter that supports and guides the Council's customer service delivery into the future.

Following a wider engagement process, a randomly selected panel of community members will meet over three days to consider and weigh up a wide range of input and views, including a wider engagement report.  The panel will respond to the following remit: Council wants to deliver great customer service. We need to find a balance between meeting diverse community expectations and budget constraints. How do we do this?

An employee panel made up of both appointed and randomly selected staff members from across Council’s various service areas will then use the community panel’s recommendations to develop a final version of the Customer Service Charter. Randomly selected panellists on the staff panel will be broadly representative of the City of Kingston’s diverse staff team.

MosaicLab is facilitating both the wider engagement process and panel deliberations, and will be working to support panellists in their task. 

Learn more about this project.


City of Hobart logo

NEW TOWN RETAIL PRECINCT UPGRADE

City of Hobart is planning to upgrade the New Town shopping precinct to provide a more vibrant and accessible streetscape for the local community, and a more welcoming environment for pedestrians.

MosaicLab is working with Inspiring Place (a Hobart based consultancy) on this project. Kimbra White from our team will be facilitating the Project Action Team which will be comprised of community-based stakeholders from within the precinct and representatives of the New Town Community Association.

The Project Action Team will be working collaboratively with City officers over four meetings, to work through the options and ultimately identify a project that reflects the issues and priorities identified by the community in the previous engagement stage. 

Learn more about this project.


Geelong Citizens' Jury

Geelong Citizens' Jury (DEMOCRACY IN GEELONG) 

Following the dismissal of the Greater Geelong City Council in April 2016, the Victorian government committed to consult the Greater Geelong community about the structure of its future elected council.  A citizens' jury of 100 randomly selected but representative Geelong residents is considering the question: Our council was dismissed. How do we want to be democratically represented by a future council?

The selection and oversight of the citizens’ jury was independently managed by the newDemocracy Foundation, a non-partisan, philanthropic research foundation. MosaicLab was engaged to facilitate the jury's deliberations and to design and facilitate a wider engagement process which was undertaken to enable everyone in the region to provide their views and opinions on this topic.  

24 of the original jurors who participated in the process met in February 2017 to take part in an independently facilitated debriefing session.  The jurors were asked to reflect on their experience and provide advice to future citizens' jurors and future facilitators of these processes.  You can read their debrief report here. 

Learn more about this project and view the jurors' final report with all of their recommendations.  


Barwon Water Your Say people's panel deliberation

BARWON WATER COMMUNITY PANEL

Barwon Water needs to set its new prices from 2018 for the next 5 years and is asking the community what they value most about water and sewerage services and what they expect in the future.  

MosaicLab is supporting the deliberations of Barwon Water's randomly selected Community Panel, which will convene in February 2017.  The panel will review community feedback and a range of other information before making recommendations to Barwon Water. These recommendations will influence Barwon Water’s 2018 Price Submission to the Essential Services Commission, which will determine water and sewerage prices for the next five years. 

Learn more about this project


MosaicLab facilitator - Boroondara Community Workshops

Boroondara COMMUNITY PLAN 2017-2027

MosaicLab is leading the design and facilitation of a series of community workshops that will inform the City of Boroondara 10-year Community Plan.

During the course of several months of broad community engagement activities, 7,000 responses were received from people right across the Boroondara community.  These responses have resulted in the identification of the following seven priority themes for the municipality.  

Participants in the workshops will consider the implications of these themes identified, and how these should be prioritised for Council planning and budgeting purposes.

Learn more about this project.


Barwon Downs - Facilitators

Barwon Downs borefield licence renewal

The Barwon Downs borefield is located in the foothills of the Otway Ranges approximately 70 kilometres south west of Geelong and 30 kilometres south east of Colac. The borefield is a crucial supply source for Geelong, the Surf Coast, Bellarine Peninsula and parts of Golden Plains Shire during prolonged dry periods.

The borefield is operated under a licence from Southern Rural Water. This licence was granted in 2004 and is due for renewal in June, 2019.

Barwon Water is inviting key stakeholders, customers and the broader community to help develop inform the application for the 2019 Barwon Downs borefield groundwater licence renewal.

As part of Barwon Water’s engagement process, MosaicLab has been engaged to facilitate three workshops which offer community members and stakeholders an opportunity to discuss and provide feedback input on the licence renewal.

Learn more about this project.


Thunderstorm Asthma Community Information Sessions

THUNDERSTORM ASTHMA COMMUNITY INFORMATION SESSIONS & SYMPOSIUM

The Department of Health & Human Services (DHHS) has organised a series of thunderstorm asthma information sessions for anyone impacted by the event in late November 2016.

MosaicLab has been engaged to facilitate and support these important sessions.  The community is invited to attend and hear from health experts about what thunderstorm asthma is and how you and your family can prepare for the next pollen season. 

In addition, MosaicLab is facilitating workshops for Day 2 of the DHHS Epidemic Thunderstorm Asthma Symposium, designed to discuss and design preparation and response for pollen season 2017/2018 and beyond. 

Learn more about this project. 


Hobsons Bay 2030 Community Workshops

HOBSONS BAY 2030

MosaicLab is working with the Hobsons Bay City Council to support the development of the first long term vision for Hobsons Bay - Hobsons Bay 2030. Following an extensive wider engagement phase, MosaicLab facilitated two days of deliberations as 35 randomly selected community representatives came together to create the draft Hobsons Bay 2030.  

The report was endorsed by the Council in November and has now gone out for broader public comment.  MosaicLab is continuing to support this process and following the public exhibition period, the community representatives will reconvene to review and consider the wider community’s feedback and recommend any amendments prior to seeking adoption by Council in February 2017.

Learn more about this project

 


Anglesea Futures Community Engagement Facilitator

Anglesea Futures

MosaicLab is working with the Department of Environment, Land, Water and Planning to provide strategic advice and faciliation services around the Anglesea Futures project. After the closure of the Alcoa Anglesea power-plant the site is being redefined into a space that provides for the local community. The first stage of this process (2016) included community involvement and providing updates about river health and managing water levels within the Anglesea River. In 2017, the focus is now on developing a Land Use Plan for the study area including the National Park, Freehold Land and the former mine site.

Learn more about this project.