engagement, planning & design
We work with you as both partner and guide to codesign an approach that achieves the outcomes you need. From purpose to people, roadmaps to risks, we collaboratively define key strategic parameters to guide you safely through the engagement journey ahead.
SOUND FAMILIAR?
Trust is low, timelines are tight, the stakes are high, and the margin for error is small. That’s where we come in.
Every engagement process benefits from thoughtful planning - but when issues are complex, visibility is high, or expectations are tightly regulated, getting the strategic groundwork right becomes critical.
You might be facing:
hot-button decisions with public outrage or political risk, where one wrong step could cost trust, credibility or momentum
regulatory or legal expectations demanding clear, defensible engagement
internal gridlock, where teams are stuck, priorities clash, or there’s no shared direction
high-stakes strategy work that can’t afford blind spots and needs input from those most affected
capability gaps, where your people need support to lead or participate in complex or sensitive conversations
too many voices, and high visibility - where you need meaningful outcomes, not just tick box engagement.
You don’t need all the answers to begin. You just need the right support to ask the right questions, bring people together, and move forward with purpose.
WE’VE GOT YOU
We offer:
strategic advice tailored to your project, grounded in thousands of hours of collective experience
strategic questioning workshops that define the problem with clarity
codesign of strategic engagement plans that put all the right people on the same page and provide a clear roadmap for your process
detailed engagement plans that go deeper into elements such as governance, risk manage risk, logistics, action plans and internal roles. collaborative governance support to clarify roles and responsibilities and define how key players will work together effectively
strategic communication workshops and plans (developing comms plans to support engagement)
frameworks, processes, and policies that are codesigned with your staff and/or community to strengthen and guide your engagement
targeted recruitment planning to support your engagement process
structured opportunities to test your engagement approach with stakeholders as critical friends
evaluation plans to measure success against agreed objectives and criteria – setting clear expectations from the start and supporting transparency and accountability.
THE MOSAICLAB DIFFERENCE
Working better, together.
We use a structured, practical approach to help partners work with clarity, confidence, and shared ownership - starting well before engagement begins.
We don’t just write plans - we build capability as we go. Through co-design and strategy workshops, we mentor and coach while guiding the process. We bring the right people into the conversation at the right time, combining their insights with our own experience to shape a clear, practical path forward.
We’ll work with you to:
make sense of complexity and competing priorities
clarify roles, purpose, and shared decision-making
align teams, stakeholders, and levels of government around a common direction
design clear, defensible processes that support strong governance
build the capability and confidence of your people
bring stakeholder voices into the planning conversation to test and increase robustness of approach
turn pressure into progress - with outcomes that are credible, actionable, and lasting
THE IMPACT
When the right people are aligned, understand their roles, and trust the process, change becomes possible. Clear timeframes, key dates, and a shared understanding are locked in, supported by a strategic engagement plan and recruitment strategy.
The value we bring:
early involvement with the right people in the room to build strong internal alignment and agreement
principled, credible planning that holds up under scrutiny
engagement plans that form an impactful communications piece for internal and external stakeholders.
Our partners achieve:
stronger relationships built on trust, clarity, and shared purpose
real momentum moving from good intentions to meaningful action
communication strategies that build awareness, increase transparency, and support participation
defensible decisions grounded in transparent and inclusive processes
engagement that delivers, not just participation for its own sake
THIS HElPS solve:
Misalignment internally, risks due to inappropriate methods, lack of decision-maker buy-in, stakeholder or participant confusion, unclear scope or purpose and more.