TRANSFORMING THE WAY DECISIONS ARE MADE  

We help organisations to tackle their biggest problems and have (sometimes difficult) conversations with their communities and stakeholders about the issues that impact them.

Our work enables you to tap into diverse voices and new solutions.

We enable people from all walks of life to have informed discussions, consider diverse perspectives and contribute to trusted decisions.

PEOPLE, PRINCIPLES AND PROCESS

We integrate principles and standards across the fields of facilitation, community engagement and deliberative democracy into every process.

We bring independence to your project. We co-design an approach that balances and reflects the needs of both the organisation and its community and achieves best practice.  

If the integrity of the process is at risk, we provide honest, genuine advice.  We’ll support you to navigate your way through the dilemma and reduce the risks to your community, organisation and process.

Every sector, location AND SIZE

Our specialised facilitation team works across every sector and location. While we specialised in deliberative engagement, we deliver best-practice, high-impact engagement projects, processes and training experiences of all shapes and sizes.

BEST-PRACTICE ENGAGEMENT online and face-to-face

With the right facilitation, online engagement can be interactive, impactful and match an in-person experience. Virtual delivery offers cost efficiencies, environmental benefits and the opportunity to work across geographic boundaries.

We’ve also facilitated thousands of face-to face sessions and bring movement and colour into every room. Additionally, we work in a hybrid format, designing processes that bring together the best of both worlds.

WE SHARE AND GIVE BACK

We're about learning, sharing and continuous improvement.  We:

• reinvest in the field through research, advocacy, and idea development

• share our knowledge and learnings through the provision of free resources and content

• explore best practice and connect with industry leaders across the world

• undertake pro bono work that support communities to have the big conversations that have to happen around public dilemmas.

WE SEEK TO LEAD WHERE DELIBERATION IS GOING 

As deliberative engagement specialists, we’re committed to:  

• strengthening deliberative practice in Australia and internationally 

• building innovation and evidence-based advancements into deliberative processes  

• building the capacity of others to embed deliberative practice into decision-making.

OUR STYLE STANDS OUT

MosaicLab facilitators stand out – and not just because of our bright, blue t-shirts!   Our facilitators:

• integrate technology effectively and purposefully

• manage information inputs and participant outputs in effective, visually engaging ways

• create the ideal environment for conversation

• build shared understanding and connect the process to purpose and agreed outcomes

• adapt in the moment to meet the needs of the group

• work with participants to encourage critical thinking and awareness of brain biases.

OUR WORK IS BASED ON EVIDENCE AND EXPERIENCE 

We continually refine our practice based on insights gained through the delivery of real projects.

We integrate research findings and evidence-based innovations into our practice, and our trainers and facilitators bring thousands of hours of experience into every session. 

DIFFICULT CONVERSATIONS ARE OUR THING

We're comfortable with complexity and experienced in engaging people around highly charged, complex and sensitive issues.  

We embrace difficult conversations and can guide you through the problems and opportunities that conflict, emotion and outrage bring to an issue or decision.