working with interpreters

When you bring an interpreter into a process, it’s important to think through how to work with them effectively and set them up for success. We interviewed Mandarin Interpreter Bruce Song and got his advice on just how to do this.

four facilitation skills you can apply to everyday work and life

Four of our facilitators are sharing techniques anyone can try out. Give them a go next time you’re involved in an interaction or group conversation, even if you don’t normally think of yourself as a facilitator.

11 Local Government deliberations:
Participant reflections and change

Gain an insight into the deliberative journey from the participant perspective as panellists reflect on their experiences. 11 deliberative engagement journeys in a snapshot: 348 randomly selected citizens from diverse backgrounds representing 21% per cent of the Victorian population participating in 278 hours of deliberation over 61 days.

11 Local Government Deliberations:
Insider Insights

Listen in on the lessons learned and future ideas from Local Government leaders and deliberative democracy industry experts. Reflections on 11 deliberation journeys and game-changing ideas on ‘what’s next’ for engagement and democracy in the local government sector.

DELIBERATION INSIGHTS - DECISION MAKERS

Deliberative processes through the eyes of decision makers and leaders.  Reflections, insights and learnings from individuals who have led their organisation through, and made decisions influence by a deliberative engagement process (such as a citizens' jury or people's panel).  

PART 1: WHAT IS DELIBERATIVE ENGAGEMENT?

The first in a three part series MosaicLab is creating on deliberative engagement (deliberative democracy).  An overview of what deliberative engagement is, and the principles that underpin it and make it different to many other engagement approaches. Keep an eye out for part two and three - coming soon! For a complementary resource, grab our 'Principles of Deliberative Engagement' free download.

DOS & DON'TS OF GROUP DECISION MAKING 

Group decision making process (particularly deliberative processes such as citizens' juries, community panels and people's panels) can be both exciting and overwhelming for participants. MosaicLab has prepared a handy list of dos and don'ts that will help participants in a decision making process get the most out of their journey together.

A Deliberation Journey: Participants' Perspectives

Insights from 10 participants who have taken part in a deliberative engagement process.  Everyday citizens who have undertaken a deliberation journey share candid reflections on the challenges, surprises, highlights more. Plus advice to others who are about to ‘walk in their shoes’. Thank you to the interviewees who donated their time for this video.

DELIBERATION INSIGHTS - PROJECT MANAGERS

Deliberative processes through the eyes of project managers. Reflections, insights and learnings from those who have led their teams through a deliberative engagement process such as a citizens' jury or people's panel.  This video is one of the resources used in our Deliberation Ready Training experience for managers, leaders and decision makers. 

CASE STUDY: YVW CITIZENS’ JURY

Interviews with and reflections from jurors, project managers, decision makers and facilitators. The Yarra Valley Water Citizens’ Jury deliberated for 40 hours over five days across three, considering complex options and trade-offs, and challenging both their own assumptions and those of Yarra Valley Water. 

Read the full case study.

CASE STUDY: DYING WELL COMMUNITY PANEL

Candid insights into the experience of community panellists who came together as part of a deliberative process to addressed a difficult issue. The panel was invited to help North Western Melbourne Primary Health Network (NWMPHN) answer the question ‘what does dying well look like and how can we help people achieve this?’.

Read the full case study.

TIPS TO ENHANCE ENGAGEMENT PRACTICE

A minute with the MosaicLab team! We share our number one enhancing and improving your community engagement practice. 7 ways to improve engagement outcomes from our team of specialist facilitators and engagement practitioners.

REAL INFLUENCE IS KEY 

Influence is key to community engagement! The quality of an engagement process is determined by the level of influence. This video details what influence in community engagement means to MosaicLab. This video was created as part of Engage 2 Act's 2018 Blogging Challenge in honour of Global Community Engagement Day

Unconscious Biases

The newDemocracy Foundation's (nDF) Research Director, Lyn Carson (with creative input from the Sortition Foundation's Brett Hennig) has developed this exercise on unconscious biases, designed to enhance the analytical capacity of everyday citizens. It can be used as one element of critical thinking exercises.  MosaicLab was proud to work with and support nDF in the development of this resource.

Get the free download: 

Visit our free download section to access a downloadable pdf on brain biases that you can use with this video.  

CRITICAL THINKING

The newDemocracy Foundation's (nDF) Research Director, was commissioned by MosaicLab to develop a critical thinking exercise for citizens' juries. The exercise was designed to enhance the analytical capacity of everyday citizens. This film was developed by newDemocracy (with creative input from Brett Hennig) and can be used as one element of the critical thinking exercise. 

Get the free download: 

Visit our free download section to access a downloadable pdf on critical thinking that you can use with this video.  

WANT MORE?

View MosaicLab's Youtube channel, including our playlist featuring videos that summarise and highlight our past processes and projects. 

STAY IN THE KNOW

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