outrage, EMOTION AND conflict

We embrace difficult conversations. When issues are heated, the problem is fraught, the project is stuck and the history is long, we help you get things moving in the right direction.

Some conversations are more difficult than others

We understand how challenging it can be for organisations to engage in conversations around sensitive or contentious issues, especially when there's emotions or high levels of risk involved.

Aiming for short term wins, trying to fast-track a process or attempting to manage your way out of an situation can backfire, resulting in long-term, negative consequences.

Facilitators - Melbourne - Working with conflict and outrage

WE CAN HELP

MosaicLab can help you to navigate challenging engagement landscapes and address the problems and opportunities that conflict, emotion and outrage bring to an issue or decision.

From decades of baggage to sudden unexpected challenges - we can help you navigate difficult landscapes.

WE'RE COMFORTABLE WITH COMPLEXITY, ADDRESSING EMOTIONALLY CHARGED ISSUES AND BALANCING DIVERSE VIEWPOINTS TO REDUCE RISK, REPAIR RELATIONSHIPS AND ACHIEVE A SHIFT IN THINKING AND ACTION.

“For good ideas and true innovation, you need human interaction, conflict, argument, debate. ”

— Margaret Heffernan

what we offer

We are specialists in designing an approach that will:

meaningfully engage people where there is high emotion, polarisation or mistrust
help people feel heard and start to rebuild trust with your organisation
manage and reduce risks to your project, process, participants or organisation
support your team to work with communities and stakeholders more effectively in a heightened emotional context
enable forward movement on a problem or issue that is entrenched and ‘stuck’.

The value we bring

Our specialist team offers:

nuanced, adaptive facilitation that meets people where they are and flexes in the moment to achieve positive momentum
experience in working through challenging conversations drawn from hundreds of hours of on-ground experience and learnings
the facilitators at the forefront of outrage and emotion management in Australia – the team you turn to when things have gone off track.

the challenges we solve

Our experienced facilitators are experienced in working through:

polarisation
mistrust
disengagement
reputational risk
frozen / stuck projects
divisive issues
ongoing criticism of a project or organisation.