outrage, EMOTION AND conflict
Some conversations are more difficult than others
We understand how challenging it can be for organisations to engage in conversations around sensitive or contentious issues, especially when there's emotions or high levels of risk involved.
Aiming for short term wins, trying to fast-track a process or attempting to manage your way out of an situation can backfire, resulting in long-term, negative consequences.
WE CAN HELP
MosaicLab can help you to navigate challenging engagement landscapes and address the problems and opportunities that conflict, emotion and outrage bring to an issue or decision.
From decades of baggage to sudden unexpected challenges - we can help you navigate difficult landscapes.
WE'RE COMFORTABLE WITH COMPLEXITY, ADDRESSING EMOTIONALLY CHARGED ISSUES AND BALANCING DIVERSE VIEWPOINTS TO REDUCE RISK, REPAIR RELATIONSHIPS AND ACHIEVE A SHIFT IN THINKING AND ACTION.
“For good ideas and true innovation, you need human interaction, conflict, argument, debate. ”
what we offer
We are specialists in designing an approach that will:
- meaningfully engage people where there is high emotion, polarisation or mistrust 
- help people feel heard and start to rebuild trust with your organisation 
- manage and reduce risks to your project, process, participants or organisation 
- support your team to work with communities and stakeholders more effectively in a heightened emotional context 
- enable forward movement on a problem or issue that is entrenched and ‘stuck’. 
The value we bring
Our specialist team offers:
- nuanced, adaptive facilitation that meets people where they are and flexes in the moment to achieve positive momentum 
- experience in working through challenging conversations drawn from hundreds of hours of on-ground experience and learnings 
- the facilitators at the forefront of outrage and emotion management in Australia – the team you turn to when things have gone off track. 
the challenges we solve
Our experienced facilitators are experienced in working through:
- polarisation 
- mistrust 
- disengagement 
- reputational risk 
- frozen / stuck projects 
- divisive issues 
- ongoing criticism of a project or organisation. 
CASE STUDIES
Explore these examples of MosaicLab's work with conflict and outrage:
Spring Creek Precinct Structure Plan Read more
Dogs on Inverloch Beach Read more
Canberra Brickworks Read more

