what our clients say
“The MosaicLab team was awesome! Continued commitment and contribution was at such a high level.
I think was in a large part due to the caring and collaborative culture established by (the facilitators) at the very beginning which continued throughout the project.
The significant outcome (for us) is the final model (a national model for spiritual care in health) and this carries some weight given the breadth of the consultation process. ”
“The ‘unknown’ is a hard concern to address but MosaicLab definitely put our minds at ease by developing such a robust approach to the project.
I think (the process) has helped positioned Kingston as a leader in this space and the organisation will be much more comfortable operating at this level of influence in future.”
Team Leader Strategic Communication & Engagement
CITY OF KINGSTON
“(The best part of the experience was) just letting go and have MosaicLab facilitate the session, (it) was a relief and joy.
Virtual forums are difficult to manage engagement, and your team did a brilliant job! ”
General Manager Strategic Relations
SOUTH EASTERN MELBOURNE
PRIMARY HEALTH NETWORK
“We had a lot of content to cover with staff from across the organisation and felt some of the views of staff could differ significantly, which might lead to conflict.
MosaicLab designed a great format that allowed everyone to have their say in a non-confrontational manner and allowed groups to reach some sort of consensus in an organic way.”
Community Education Officer
MORNINGTON PENINSULA SHIRE
“I wanted to pass on my appreciation to you and your team for the Weeds and Rabbits workshop and associated activities, and acknowledge the professionalism and your craft as facilitators.
The remit wasn’t easy; however, your team was able to carry a democratic ideal and acknowledge the experience in the room, seamlessly advert technology failures; and facilitate a constructive debrief with some diverse opinions.”
(Former) Program Manager
DEPARTMENT OF ECONOMIC DEVELOPMENT, JOBS, TRANSPORT & RESOURCES
(Current) Director Biosecurity strategy
AGRICULTURE VICTORIA
“(The citizens’ panel process) enabled us to get a genuine feel for the concerns within the panel.
The end result was a well balanced design that balanced most of the issues. It was a very intensive process and definitely worth doing. The Councillors also thought it was a good thing to do.
Each time I have worked with MosaicLab I have found them to provide great advice for the situation requiring resolution. They are also organised, professional and plan carefully for every workshop event.”
(Former) GM Environment & Development SURF COAST SHIRE
(Current) Manager Strategy & Suatainability
BARWON WATER
“Given that I have been in this space for some time and seen varying levels of competence, I wanted to acknowledge your great work and (the) positive feedback we received from the session.
The (technology) worked and the fact that I don’t have to spend another three weeks entering data from pages and pages of handwritten notes was a definite benefit.
I am more than satisfied that your team met the project brief and in fact knocked it out of the park! Thank you for your support and professionalism it was a pleasure to work with your crew.”
”
(Former) Regional Partnership Coordinator Grampians Region
REGIONAL DEVELOPMENT VICTORIA
(Current) Director Organisational Services
HEPBURN SHIRE COUNCIL
“Your guidance, expertise and approach to facilitating both online process and at the face-to-face forum was outstanding, and it was evident in the quality and depth of engagement from the jurors. We appreciate your commitment and flexibility through this project.”
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(former) Principal Innovation Officer, Citizen’s Jury on Obesity
Project Manager VICHEALTH
(Current) Manager, Social Change
AUSTRALIAN RED CROSS
“(We needed a consultant that could) understand (and) appreciate our project’s complex and controversial history. Keith (MosaicLab co-founder) quickly understood the project’s characteristics, issues and history and provided clear, valuable and constructive advice.
Keith’s extensive experience, skills and professional approach ensured that the engagement process was effective. He created a collaborative, constructive and cooperative process where all stakeholders and community representatives felt included and their input was valued.”
(Former) Manager Community Engagement, Land Development Agency
ACT GOVERNMENT
“I enjoyed the online workshop experience more than I had anticipated. It was well structured and kept moving.
The small breakout groups really helped to be able to listen different opinions/advice where (participants) may have been overwhelmed in a larger group.”
Infection Control Consultant
Microbiological Diagnostic Unit
PUBLIC HEALTH LABORATORY
“(I wanted to) ensure everyone was heard in the workshops and their participation acknowledged which was very professionally handled by MosaicLab’s facilitators.
(I was surprised by MosaicLab’s) ability to hold the workshops and break out rooms via remote technology while maintaining a high level of personal interaction amongst participants.”
(Former) President
CEMETERIES & CREMATORIA
ASSOCIATION OF VICTORIA
(Current) Community Representative NORTH EAST LINK PROJECT COMMUNITY LIAISON GROUP (SOUTH)
“MosiacLab facilitated the process superbly and provided us with the ability to talk to small groups of different stakeholders within each session.
By mixing up the sessions with diverse stakeholders we were able to get insights from other groups that we did not know before!”
Principal Epidemiologist for Antimicrobial Resistance
DEPARTMENT OF HEALTH VICTORIA
“When issues get hot in the community, it’s great if people can come together to work things out.
Over a number of workshops and issues, Nicole (MosaicLab co-founder) has consistently brought the skills, independence and experience needed to facilitate good group conversations where everyone, with all their diverse views, can have their say in a respectful and efficient way - so we have the best chance at resolving difficult and shared problems together.”
(Former) Manager Environment &
Community Safety
SURF COAST SHIRE
“The best part of the (online strategy session) experience was the outputs - knowing that we will use them to build our road-map for returning to the workplace.
Outcomes for us included the beginnings of a plan for how we want to be as an organisation. We will progress this work …and build a plan for the next steps in returning to ‘the new normal’.”
Learning and Development Specialist
LAUNCH HOUSING
“The online facilitation and instructions regarding what the session was about and how it was going to be delivered were really clear and made a difference for the participants (gave them confidence and the majority stayed with the session).
Outcomes for us included raising awareness internally of Engage@DELWP and what we are trying to achieve among the participants. Also, seeing that we could deliver online - now we will plan for more!”
(Former) Senior Project Officer
DEPARTMENT OF ENVIRONMENT, LAND, WATER & PLANNING
(Current) Associate/ Sector Lead Local Government
CAPIRE CONSULTING GROUP
“We had an ‘external party’ to steer conversations … and (were offered) innovative ways we wouldn’t have thought of to get people working together.
We enjoyed everything about working with MosaicLab... prompt response to emails, professional management of the day, competent and responsive facilitators.”
Post-doc Research Fellow
THE UNIVERSITY OF MELBOURNE
“(Our biggest worry) is always the ability to keep a workshop on agenda when there are many different agendas with different participants. Working to both uncouple emotion and turn it into constructive discussion is always my biggest concern.
(MosaicLab helped us to) bring different points of view and find a way to work together on issues with a variety of community members. (There was) a sense of fun, achievement and (a feeling) that we were all in it together.”
(Former) Executive General Manager
Communications & Stakeholder Engagement VICROADS
(Current) Principal
VISITOR ECONOMY TOURISM
“The facilitators were knowledgeable about how to gain / maintain engagement in a virtual environment.
The hosts were so warm and relaxed and I think it made everyone relaxed and feel free to engage.
The use of Zoom was beyond expectations and allowed us to have small group chats with different attendees.
”
Category Marketing Manager, Virbac
“We were on the edge of having too many people but good structure of the forum handled the numbers. Everything ran so well and participants commented to me on how well organised it felt.
(The best part was) gathering 38 people from such a diverse range of organisations and backgrounds and seeing them not only contribute their knowledge and thoughts with such enthusiasm but connect with each other with warmth and generosity.”
Principal Advisor Social and Affordable Housing
City of Merri-bek
“I enjoyed the smooth running and relaxed nature of the session
I was surprised by how well an online workshop can work!”
Project Manager, TAC
“The hosts were so warm and relaxed and I think it made everyone relaxed and feel free to engage. They nailed it!
We now have a list of emission reduction ideas that we can work through and determine which ones community can get onwith and which ones we can work with Council on.
”
Secretary
100% CLEAN BELLARINE
“Nicole (MosaicLab co-founder) is very organised and has a fantastic ability to convert the project brief in an easy to understand road map with measurable outcomes at each stage of the project. I have found her very flexible and easy to work with.”
(Former) Director Infrastructure
SURF COAST SHIRE
(Current) CEO
HORSHAM RURAL CITY COUNCIL