As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.
We’re feeling energised as we zoom through the first month of the new year. That’s because we can see what’s ahead, and we’re excited about the possibilities. Are you ready to set sail with us? We’re celebrating what’s been achieved in partnership with people just like you so far, while setting our sights on facilitating more important conversations in more places and having even more positive impact on more communities. We’re ready to embrace where engagement and deliberation are going, are you?
A message of thanks to you - our clients, participants, partners and friends - and hope for what’s ahead. As we head towards the end of a big year of big conversations, our team shares what they’re grateful for, their biggest highlight of 2023 and what’s really lighting them up when they think forward to the new year ahead.
Meet the newest additions to the MosaicLab team: Belinda Lowing and Fox Gillen. Both Belinda and Fox have long career histories that span across interesting and complex roles that have included facilitation and engagement in many forms. Learn more about these two and gain some insights into who they REALLY are through their answers to our fast five questions!
Ever wondered what makes our facilitators tick? Meet the newest additions to the MosaicLab team: Jody Kingston and Aaron Bosch. Both Aaron and Jody have fascinating, diverse backgrounds and have come to MosaicLab and facilitation via interesting pathways. Find out what they love about their work, what impact they hope to have and how they answered a list of fun and probing questions that we like to call The Telling Top 10...
Deliberative engagement requires time, money and resources and that means you want high returns. Trusted, public decision-making is one (excellent) outcome. However, the benefits can go much further. Here are six ways to generate bigger benefits, longer-term impacts and higher returns on your deliberative engagement investment.
Are you trying to engage with people that are highly emotional or resistant to participating and collaborating? Many of us are experiencing fear and anxiety. We’re living in a world where communities are facing change, uncertainty, natural disasters and more. Engaging around any issue can be challenging. This post prepares you for hard conversations, giving you tips that will help you work with outrage, prepare communities for big events and help them to process and recover from previous trauma.
Weighing up whether to engage online or face-to-face? Download a free resource that walks you through the benefits of each format. It’s a little taster of our upcoming Virtual Facilitation course which sets you up with the skills needed to design and facilitate impactful online sessions. PLUS we have two more free tasters for you - one for Engagement Planning and one for the Art of Facilitation. These popular short courses are coming to you live and facilitated in August and enrolments are now open.
You want the best engagement supplier for the job, so it pays to have a critical eye when assessing that pile of proposals. The easy choice that appears to ‘tick every box’ isn’t always the right one. Here’s our guide to picking the best proposal, including red flags to look out for in the procurement process.
Recruiting people for deliberative engagement costs time and resources. With more deliberations taking place and new rules in Victoria for councils about how they engage, organisations are undertaking multiple deliberations consecutively. We’ve teamed up with the newDemocracy Foundation to explore how to make the recruitment element more affordable and effective, developing a research note that explores solutions for streamlining this step.
Effective facilitation requires proper planning, otherwise the canvas might be compromised before you get into the room. Download our free resource for the crucial first steps to facilitation planning and discover more about our Art of Facilitation online course. This is the third resource shared in our free MosaicLab Academy Taster Series.
Take a sensitive issue – add high risk, high emotion, bias and blinkered views. What do you have? A very challenging conversation! Download our free tips for navigating challenging conversations and discover new perspectives on conflict, outrage and risk. It’s a taster sample of our Facilitating Challenging Conversations self-directed online course.
New data confirming that civic engagement, trust in local councils and belief in democratic processes are enhanced through deliberative engagement has been captured in a MosaicLab report. This new research, which collated data across 10 deliberative projects and involved hundreds of participants, adds weight to the argument that democracy done differently leads to positive impacts and powerful change.
Do you hear the words ‘engagement planning’ and suddenly feel a headache coming on? Maybe you’re simply not sure where to start. Chances are you don’t know about our seven, simple steps to pain-free engagement planning. We’ve created a free guide that you can download right now. It’s a snack-sized taste of our comprehensive, online engagement planning training course.
