Monthly Myth

#MonthlyMyth: Glossy, simple content = informed participants

#MonthlyMyth: Glossy, simple content = informed participants

When you’re preparing information inputs for a community engagement process, organisations can spend a lot of time producing glossy brochures and simplified, summarised content.  It’s easy to get lost in all the posters and paragraphs and lose sight of what’s important - what you’re really saying about the issue or decision at hand.

Getting the balance right can be challenging.  So, in this post we’ll not only address this months myth, we’ll also give you 6 simple tips for providing the right information at the right level of detail.

#MonthlyMyth: Tight communication reins = risk minimisation

#MonthlyMyth: Tight communication reins = risk minimisation

Many organisations try to minimise risk by 'holding the reins tight' when it comes to communicating with their communities and stakeholders around engagement processes and major projects/decisions. 

This so-called 'risk averse' approach tends to include carefully constructing tightly worded (yet often very uninformative) key messages and strictly withholding any information deemed potentially inflammatory or uncomfortable - even when inextricably relevant to the issue at hand.

There's also approval processes applied to the release of any information, which can slow down communication activities - sometimes to a considerable extent - depending on how rigid or intricate these processes are. 

While organisations tend to feel comfortable with this well-worn approach, the promise of 'safety' through control is generally just an illusion.  

#MONTHLYMYTH - EVERYDAY CITIZENS & COMPLEX TOPICS

#MONTHLYMYTH - EVERYDAY CITIZENS & COMPLEX TOPICS

Welcome to our February #MonthlyMyth post!  Today, we're exploring a commonly held belief that prevents many organisations from engaging in a meaningful way with citizens around complex, technical or information-rich issues. 

This one misconception can reduce an engagement process to a surface exercise without any real outcomes, create unintended and less than desirable consequences down the track and even prevent a potentially valuable engagement process from happening altogether. 

So let's get into it - what can everyday citizens REALLY handle and should we ask them to handle it?

#MONTHLYMYTH - DECISION MAKERS & DELIBERATIVE PROCESSES

#MONTHLYMYTH - DECISION MAKERS & DELIBERATIVE PROCESSES

Welcome to MosaicLab's first ever #MonthlyMyth post.  There are a number of myths and misconceptions that often surface in relation to facilitation, deliberative democracy, outrage management, conflict management and community engagement more broadly. 

As part of our work to promote quality engagement practice and share information and learning we are addressing some of the most commonly expressed myths and misconceptions each month on our blog.  We hope you find this series interesting, informative, and perhaps a little surprising!