insights

CASE STUDY: BALANCING PRICING AND FAIRNESS FOR ALL

CASE STUDY: BALANCING PRICING AND FAIRNESS FOR ALL

From April-July 2017, 35 randomly selected, everyday citizens came together to help Yarra Valley Water shape future services and prices.

The jury deliberated for more than 40 hours over five days across three months to address the remit, working together together to consider complex options and trade-offs, and challenge both their own assumptions and those of Yarra Valley Water.   

In this case study we explore challenges, learnings, insights and more that can be considered when planning for future deliberative engagement processes.

VIDEO: DELIBERATION JOURNEY - PARTICIPANTS' PERSPECTIVES

VIDEO: DELIBERATION JOURNEY - PARTICIPANTS' PERSPECTIVES

This one has been a long time in the making.  Finally, we can announce that our latest 'Deliberation Ready' video is here.  This edition is particularly exciting because, for the first time, we've interviewed participants from across multiple deliberative processes

Together, these 10 citizens share their unique perspectives and provide candid, first hand reflections on their journey - the challenges, the surprises, the highlights and more. 

CASE STUDY: INFLUENCING PRICES & PRIORITIES

CASE STUDY: INFLUENCING PRICES & PRIORITIES

In 2017, 27 everyday Barwon Water customers came together to deliberate over what they expect and value most when it comes to water and sewerage services.  The group grappled with technical inputs, weighed up complex options, and considered diverse customer needs to determine how to balance prices and services.

The process was underpinned by Barwon Water’s commitment to listen to, respond to and collaborate with its customers.  The project had a wide range of positive impacts, and, ultimately, a transformative effect on the organisation and its relationships.

6 Industry Interviews: The year that was and what might be

6 Industry Interviews: The year that was and what might be

As 2017 draws to a close, we've rounded up some interesting people who work in the world of public participation, community engagement and deliberative democracy.   Our interviewees, who hail from as far as the UK and New Zealand, have shared their reflections on the year that was 2017, and their hopes and predictions for what might be in 2018. 

From a researcher to facilitator and digital engagement expert to local government employee - these interviews offer a diverse collection of perspectives and ideas.  

Thank you to the six individuals who have taken the time to share their candid, insightful and inspiring thoughts.  Here's to a 2018 that shines bright for the engagement and deliberative democracy space. 

(Invaluable) deliberation insights 2 - decision makers

(Invaluable) deliberation insights 2 - decision makers

Did you see last month's invaluable deliberation insights post?  We shared a video chock full of ideas and advice from project managers who had been through a deliberative journey.  

This month, we're sharing the second video in this series - insights from decision makers who have led their organisations though a deliberative engagement experience. 

(Invaluable) deliberation insights 1 - project managers

(Invaluable) deliberation insights 1 - project managers

In June 2017 we ran our first ever Deliberation Ready Training session for leaders, managers and decision makers in Melbourne.    The day was designed to help participants get themselves and their organisation ready for a successful journey into deliberative engagement.  

Because we love to share resources and are always seeking to help others to improve their engagement skills and processes, we are giving you free, exclusive access to one of our fabulous Deliberation Ready Training resources our participants had access to during their session.

INSIGHTS INTO PECHA KUCHA – THE ART OF CONCISE PRESENTATIONS

INSIGHTS INTO PECHA KUCHA – THE ART OF CONCISE PRESENTATIONS

The MosaicLab team is regularly involved in events that feature speakers and presentations.  As we all know, regular old PowerPoint presentations can sometimes be a little lengthy, dull and un-engaging.  So, to shake things up and ensure each presentation really connects with the audience, we often encourage the speakers we work with to adopt a very high-energy, fast-paced style of presenting known as Pecha Kucha ...