CASE STUDY: INFLUENCING PRICES & PRIORITIES

CASE STUDY: INFLUENCING PRICES & PRIORITIES

In 2017, 27 everyday Barwon Water customers came together to deliberate over what they expect and value most when it comes to water and sewerage services.  The group grappled with technical inputs, weighed up complex options, and considered diverse customer needs to determine how to balance prices and services.

The process was underpinned by Barwon Water’s commitment to listen to, respond to and collaborate with its customers.  The project had a wide range of positive impacts, and, ultimately, a transformative effect on the organisation and its relationships.

#MONTHLYMYTH: NO ADULTS ALLOWED! PLAY IS FOR KIDS

#MONTHLYMYTH: NO ADULTS ALLOWED! PLAY IS FOR KIDS

When you think about the word ‘play’, what do you see?

We’re going to hazard a guess and assume what you don’t see is a group of adults considering important issues or strategic concepts.  That’s because cultural norms suggest that play is more at home in a playground than a boardroom. 

In this month’s myth buster, we’re going to ask you to put that limiting belief to one side for a moment.  We’re exploring how play can be used to achieve positive outcomes and new possibilities in the professional world.  Because, as it turns out, adults (even the suit-wearing ones) and organisations (even the big serious ones) might benefit from a little game now and then. 

Brave New Comms: Inspirational Case Studies

Brave New Comms: Inspirational Case Studies

The rise of social media has transformed how we communicate with each other and how organisations communicate with their customers and communities. This rapidly changing landscape can be unforgiving to those who play it safe, and, often, government is seen to be lagging behind the private sector.

Effective communication is a key component of every engagement process.  So, today we’re providing some communication inspiration - exploring some examples of bold, creative public sector campaigns that cut through the clutter.

LGA REVIEW: IMPLICATIONS FOR COUNCIL ENGAGEMENT

LGA REVIEW: IMPLICATIONS FOR COUNCIL ENGAGEMENT

A new Local Government Act is on the way in Victoria, with submissions on the the Exposure Draft of the Local Government Bill to close this Friday.    The draft signals some changes to expectations around community engagement - a shift that is set to impact how councils engage in a number of ways.

In this post, we're summarising the key changes proposed in relation to engagement and highlighting what this might mean for councils and how they engage in the future.

#MONTHLYMYTH: TRANSPARENCY & RISK GO HAND IN HAND

#MONTHLYMYTH:  TRANSPARENCY & RISK GO HAND IN HAND

‘Transparency’ is a key term in the world of engagement.   We all know that it’s central to any robust, effective engagement process.

It’s also a word that, for some, goes hand in hand with risk and a loss of order and control.  That makes sense - because being honest, sharing the problem and providing in-depth insights into an issue can feel scary. 

Today, we're addressing this myth and providing some reasons to be brave, risks to be aware of and key starting points when it comes to transparency. 

MEET THE (EXTENDED) MOSAICLAB FAMILY

MEET THE (EXTENDED) MOSAICLAB FAMILY

The MosaicLab family has grown over the past 18 months, with the addition of several new faces joining our directors Kim, Keith and Nicole

We’re a tight-knit team and our members are selected based on a very strict set of criteria (i.e. they must laugh at our jokes, enjoy early starts and share our love of eating too much at team meetings). But all jokes aside – every MosaicLab team member must share our philosophies and values around engagement and participation - so our team is selected with great thought and consideration.

Read on to discover more about Kate, Rachael and Jane, including what drove them to work with MosaicLab and what’s in the works for them this year.

REAL INFLUENCE VIDEO: GLOBAL COMMUNITY ENGAGEMENT DAY

REAL INFLUENCE VIDEO: GLOBAL COMMUNITY ENGAGEMENT DAY

Recently, Engage 2 Act announced a Global Community Engagement Day Blogging Challenge.  The task?  To write a short blog or a vlog on the topic of INFLUENCE.   

We were sold at 'challenge'.   In honour of the first ever Global Communitiy Engagement Day on January 28, we've created a short animation that outlines what influence means to MosaicLab and why we think its key to quality engagement. 

2018 LEARNING GOALS

2018 LEARNING GOALS

A brand new year brings a brand new opportunity to think about what we want to achieve over the 12 months ahead.  We've been discussing our goals for 2018, and have decided that, this year, our resolutions are all about learning.

Here's five of our knowledge goals for 2018... what are yours?  Share at least one thing you want to learn this year in the comments section below.