Meet MosaicLab, Free resources
Nicole Hunter
SHIFTS SHAPING ENGAGEMENT NEXT YEAR

As we wrap up 2025, we’ve been thinking about the people we’ve had the privilege of working with and the conversations we’ve been honoured to support over the last twelve months. We’re also looking forward, and we expect to see continual shifts in engagement practice in 2026. From AI becoming BAU for enabling more effective conversations to new ways to increase representativeness, shifts are underway. In this post, we share our standout stats for 2025, and a video previewing three of the big trends we think organisations should be thinking about for their engagement programs in the new year.

SHIFTS SHAPING ENGAGEMENT NEXT YEAR
Case studies
Nicole Hunter
CASE STUDY: NORTH WESTERN MELBOURNE PRIMARY ...

Improving access to primary health care for multicultural communities was the focus of the North West Melbourne Primary Health Network (NWMPHN) community panel. Supported by an innovative AI tool, the panel developed practical recommendations and funding ideas for NWMPHN’s federal submission. This process highlighted the importance of genuine community involvement and continues to inform NWMPHN’s place-based health initiatives, showing that addressing barriers to care requires more than policy.

CASE STUDY: NORTH WESTERN MELBOURNE PRIMARY HEALTH NETWORK
Case studies
Nicole Hunter
CASE STUDY: DAMBIMANGARI ABORIGINAL CORPORATION

MosaicLab and Dambimangari Aboriginal Corporation co-designed a Code of Conduct training that brought values to life. Over a day and a half, staff explored ethics and workplace behaviour through real-life scenarios, cultural storytelling, and hands-on activities - then shaped the Code in their own words, images, and symbols. The process built clarity, connection, and confidence - and ensured the team has a Code that’s lived, not just learned.

CASE STUDY: DAMBIMANGARI ABORIGINAL CORPORATION
Meet MosaicLab
Nicole Hunter
INSIDE MOSAICLAB

We don’t just facilitate conversations - we design them with purpose, strategy, and care. In under three minutes, our new video lifts the lid on what really happens behind the scenes at MosaicLab. It’s not just about what we do, but how and why we do it - and what makes our work different. Come take a look - this time, we’re the story.

INSIDE MOSAICLAB
ML Giving
Nicole Hunter
LET'S WORK TOGETHER - FOR FREE!

Have a challenging issue to tackle but lack the resources for meaningful engagement? ML Giving is MosaicLab’s not-for-profit division and we’re here to help. We support emerging and under-served communities in fostering deeper conversations that drive real change. We believe everyone deserves a voice in shaping their communities. Learn how you can apply to work with us.

LET'S WORK TOGETHER - FOR FREE!

GIVING BACK: SUPPORTING CONVERSATIONS THAT MATTER

GIVING BACK: SUPPORTING CONVERSATIONS THAT MATTER

Each year through ML Giving, we donate our time and skills to those doing powerful work in their communities. In 2025, we partnered with three groups working tirelessly to make a positive difference. From food relief and local emergency support through to technology for social justice, discover more about these three wonderful organisations, the work they do and the strategic workshops we were honoured to facilitate for them.

,

DOWNLOAD OUR BIG BOOK FOR FREE

,
DOWNLOAD OUR BIG BOOK FOR FREE

We’re excited to share that our book, Facilitating Deliberation: A Practical Guide, is now free to download. Thanks to the generous support of Aviv Ovadya and the AI & Democracy Foundation, the digital edition is now openly available to anyone who wants to access this valuable resource. Here we explore why we’ve decided to release the book for free, and share a short video featuring our MosaicLab co-founders and book co-authors Nicole, Keith and Kim. They delve into what they love about the book and the impact they hope it has on deliberative democracy around the world.

,

ENGAGING THROUGH POLARISATION

,
ENGAGING THROUGH POLARISATION

As Australia grapples with increasing polarisation, engagement processes face new challenges. Declining public trust, contested narratives, and diverging values can make even well-intentioned dialogue feel risky. Explore the do’s and don’ts of navigating polarisation to foster genuine, constructive conversations in contested and divided environments — and discover how to create space for honest, inclusive engagement that moves beyond entrenched positions.

,

RETHINKING ADVISORY COMMITTEES

,
RETHINKING ADVISORY COMMITTEES

Advisory committees are a familiar part of community engagement, but they don’t always deliver meaningful results. Too often they are costly, stuck in outdated structures, and fail to reflect the diversity and complexity of today’s challenges. Join us in exploring how to rethink the role of advisory committees - moving beyond token consultation to fostering genuine, people-centred engagement.

CASE STUDY: NORTH WESTERN MELBOURNE PRIMARY HEALTH NETWORK

CASE STUDY: NORTH WESTERN MELBOURNE PRIMARY HEALTH NETWORK

Improving access to primary health care for multicultural communities was the focus of the North West Melbourne Primary Health Network (NWMPHN) community panel. Supported by an innovative AI tool, the panel developed practical recommendations and funding ideas for NWMPHN’s federal submission. This process highlighted the importance of genuine community involvement and continues to inform NWMPHN’s place-based health initiatives, showing that addressing barriers to care requires more than policy.

CASE STUDY: DAMBIMANGARI ABORIGINAL CORPORATION

CASE STUDY: DAMBIMANGARI ABORIGINAL CORPORATION

MosaicLab and Dambimangari Aboriginal Corporation co-designed a Code of Conduct training that brought values to life. Over a day and a half, staff explored ethics and workplace behaviour through real-life scenarios, cultural storytelling, and hands-on activities - then shaped the Code in their own words, images, and symbols. The process built clarity, connection, and confidence - and ensured the team has a Code that’s lived, not just learned.

LET'S WORK TOGETHER - FOR FREE!

LET'S WORK TOGETHER - FOR FREE!

Have a challenging issue to tackle but lack the resources for meaningful engagement? ML Giving is MosaicLab’s not-for-profit division and we’re here to help. We support emerging and under-served communities in fostering deeper conversations that drive real change. We believe everyone deserves a voice in shaping their communities. Learn how you can apply to work with us.

CONTACT
SUBSCRIBE