conflict

DILEMMA DISCUSSED: ‘HOSTILE’ AUDIENCES & HIGH EMOTION

DILEMMA DISCUSSED:  ‘HOSTILE’ AUDIENCES & HIGH EMOTION

This post tackles a big, scary dilemma – conflict, outrage and emotion.  We’re often asked for advice around this topic, because it’s something that worries many people in the engagement space -  even experienced practitioners and facilitators.

Partly, this fear is underpinned by a lack of ‘tools’ or skills. So, we’re going to give you some tips to help you prepare for and/or work with conflict, outrage and emotion in a meaningful way. 

Because it’s a big, difficult topic, we’re going to address it in two parts:  Part one (this post) is about how to plan for it, and in part two (next month) we’ll talk about what to do if you walk into it unexpectedly.   

#MONTHLYMYTH: DISTRUST IS DUE TO A LACK OF UNDERSTANDING

#MONTHLYMYTH: DISTRUST IS DUE TO A LACK OF UNDERSTANDING

Our May #MonthlyMyth focuses on an assumption that is often made about the community by managers, project leads and technical 'experts'.  

Statements like "if only they understood X, Y or Z, they would see we were right!" are an indication of a potentially risky, yet common assumption that community opposition or distrust is based on ignorance or incapacity.