As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.

Four language interpreters. Child-minding. Recruitment challenges. Birthday cake and a lot of laughs. These are just some of the unique highlights of our work with Quit Victoria and VicHealth in 2022 on a project to reduce tobacco-related harm in public housing. This case study takes a detailed look at how MosaicLab supported this process with a residents’ panel and sense-making workshops. All to drive improved, long-term outcomes for community and public health.

The past three years have seen a tremendous amount of water works under the bridge in the deliberative engagement catchment (oh yes, puns galore!). It has provided us with such a great opportunity to design and facilitate a range of interesting processes from community co-designing long-term strategies, through to community deciding pricing and servicing levels across the water industry. Let’s take a closer look. 

In 2022, council worked with MosaicLab to deliver an engagement process to gather community feedback about its assets. The process included a survey and the creation of a citizens’ panel, one of the first we hosted fully face-to-face post-pandemic. Participants enjoyed not only being ‘back in the room’ but also the strong sense of achievement at the end of the process as they saw their recommendations reflected in the final Asset Plan adopted by council.