facilitation

#MONTHLYMYTH: FACILITATORS NEED TO BE CONTENT EXPERTS

#MONTHLYMYTH: FACILITATORS NEED TO BE CONTENT EXPERTS

Facilitators work across many industries, audiences and topics, and sometimes the issues or information being considered are complex or technical.  We’re often asked how we manage to move across so many broad ranging issues and projects, and whether we need to become ‘experts’ in each topic before we facilitate.

This #MonthlyMyth explores some of the misunderstandings that sit behind this myth, highlights the true role of a facilitator, and uncovers how facilitators really work with information and content.

CASE STUDY: BALANCING PRICING AND FAIRNESS FOR ALL

CASE STUDY: BALANCING PRICING AND FAIRNESS FOR ALL

From April-July 2017, 35 randomly selected, everyday citizens came together to help Yarra Valley Water shape future services and prices.

The jury deliberated for more than 40 hours over five days across three months to address the remit, working together together to consider complex options and trade-offs, and challenge both their own assumptions and those of Yarra Valley Water.   

In this case study we explore challenges, learnings, insights and more that can be considered when planning for future deliberative engagement processes.

CONFERENCE FOR THE FACILITATION COMMUNITY

CONFERENCE FOR THE FACILITATION COMMUNITY

The 2018 Australasian Facilitators Newtwork (AFN) conference will reflect the organisation’s intention to to reflect on and celebrate the journey and legacy of its facilitation community.

Join facilitators from Australia, New Zealand, South East Asia and the Pacific for a celebration of diversity - diversity of people, perspectives and practices.

A YEAR IN REVIEW: MOSAICLAB PROJECTS

A YEAR IN REVIEW: MOSAICLAB PROJECTS

Where did the last financial year go?  Time flies by when you're busy, and it seems there's never a dull moment for the MosaicLab team.   

When we looked across a year of MosaicLab projects and collated the numbers, it was surprising to see just how many hours we had facilitated, people we had worked with and projects we had undertaken. 

#MONTHLYMYTH: EMCEES & FACILITATORS

#MONTHLYMYTH: EMCEES & FACILITATORS

Sometimes, as facilitators, we find ourselves in awe of a skilled Master of Ceremonies (emcee).  Some emcees can really bring an event to life, confidently engaging the audience and seamlessly pull an occasion together with effortless flow and poise.  Where appropriate, the best MC’s will also inject humour and entertainment and make an event ‘sparkle’.

The reason we’re so impressed is that this isn’t our core skill set! Contrary to popular belief, these two roles aren't interchangeable.  To address this month's myth, we interviewed a professional emcee and professional facilitator, gaining first hand insights into these two unique worlds. 

#MONTHLYMYTH: FOCUSING ON THE FEW

#MONTHLYMYTH: FOCUSING ON THE FEW

It’s important to consider and tailor your engagement approach to ensure you meet the needs of all stakeholders, and that includes those who have the most to say.  

This mistake, however , lies in forgetting about everyone else. Suddenly, you realise the needs and opinions of a few have demanded time, attention and resources at the expense of the rest of your stakeholders or community.

Today we’re addressing this myth by providing 9 ways to ensure diverse perspectives make it into your next process.

CASE STUDY: INFLUENCING PRICES & PRIORITIES

CASE STUDY: INFLUENCING PRICES & PRIORITIES

In 2017, 27 everyday Barwon Water customers came together to deliberate over what they expect and value most when it comes to water and sewerage services.  The group grappled with technical inputs, weighed up complex options, and considered diverse customer needs to determine how to balance prices and services.

The process was underpinned by Barwon Water’s commitment to listen to, respond to and collaborate with its customers.  The project had a wide range of positive impacts, and, ultimately, a transformative effect on the organisation and its relationships.

#MONTHLYMYTH: NO ADULTS ALLOWED! PLAY IS FOR KIDS

#MONTHLYMYTH: NO ADULTS ALLOWED! PLAY IS FOR KIDS

When you think about the word ‘play’, what do you imagine?

We’re going to hazard a guess and assume what you don’t see is a group of adults considering important issues or strategic concepts.  That’s because cultural norms suggest that play is more at home in a playground than a boardroom. 

In this month’s myth buster, we’re going to ask you to put that limiting belief to one side for a moment.  We’re exploring how play can be used to achieve positive outcomes and new possibilities in the professional world.  Because, as it turns out, adults (even the suit-wearing ones) and organisations (even the big serious ones) might benefit from a little game now and then. 

MEET THE (EXTENDED) MOSAICLAB FAMILY

MEET THE (EXTENDED) MOSAICLAB FAMILY

The MosaicLab family has grown over the past 18 months, with the addition of several new faces joining our directors Kim, Keith and Nicole

We’re a tight-knit team and our members are selected based on a very strict set of criteria (i.e. they must laugh at our jokes, enjoy early starts and share our love of eating too much at team meetings). But all jokes aside – every MosaicLab team member must share our philosophies and values around engagement and participation - so our team is selected with great thought and consideration.

Read on to discover more about Kate, Rachael and Jane, including what drove them to work with MosaicLab and what’s in the works for them this year.

DILEMMA DISCUSSED: MIXED LEVEL OF KNOWLEDGE

DILEMMA DISCUSSED: MIXED LEVEL OF KNOWLEDGE

We’re committed to sharing our learnings, contributing to the practice of quality engagement and supporting others to improve their engagement skills wherever we can. 

As part of this commitment, today we’re responding to an engagement challenge put forward by one of the subscribers to our e-newsletter The Discussion. The issue this subscriber is facing is: 'Engaging with people when there is a mixed level of knowledge about a subject. ‘