Improving access to primary health care for multicultural communities was the focus of the North West Melbourne Primary Health Network (NWMPHN) community panel. Supported by an innovative AI tool, the panel developed practical recommendations and funding ideas for NWMPHN’s federal submission. This process highlighted the importance of genuine community involvement and continues to inform NWMPHN’s place-based health initiatives, showing that addressing barriers to care requires more than policy.
MosaicLab and Dambimangari Aboriginal Corporation co-designed a Code of Conduct training that brought values to life. Over a day and a half, staff explored ethics and workplace behaviour through real-life scenarios, cultural storytelling, and hands-on activities - then shaped the Code in their own words, images, and symbols. The process built clarity, connection, and confidence - and ensured the team has a Code that’s lived, not just learned.
We don’t just facilitate conversations - we design them with purpose, strategy, and care. In under three minutes, our new video lifts the lid on what really happens behind the scenes at MosaicLab. It’s not just about what we do, but how and why we do it - and what makes our work different. Come take a look - this time, we’re the story.
Have a challenging issue to tackle but lack the resources for meaningful engagement? ML Giving is MosaicLab’s not-for-profit division and we’re here to help. We support emerging and under-served communities in fostering deeper conversations that drive real change. We believe everyone deserves a voice in shaping their communities. Learn how you can apply to work with us.
How do you bring stakeholders from across Australia together to shift how spiritual health is embedded in our healthcare system? MosaicLab partnered with the Spiritual Health Association to design and facilitate an engagement process that helped shape the country’s first National Model for Spiritual Care in Health. The model was piloted in 21 hospitals and health services, including a national health service. After the pilot, sites conducted audits to assess its impact on spiritual care, staff awareness, and patient experiences. The results were published in an evaluation report released in late 2024, offering key insights from this national initiative.
As we reach the end of a huge year of expansion and exploration, we’re feeling grateful. We have some (pretty mind-blowing!) numbers to share, and some reflections on what impacted us and stood out this year. We do work that matters. In 2021 we helped thousands of people have influence over the issues that impact them. Thank you to our participants, clients and partners for making it possible.
Learnings from 11 projects and game-changing ideas for the future of deliberative engagement have been shared by Local Government leaders and engagement experts. We’ve captured these rich, insider insights and turned them into a free resource that offers great guidance for any organisation seeking to build deliberation into decision-making.
When 10 councils give real influence to their communities, we see real change, real impact and trusted decisions that increase faith in democratic processes.
This case study explores 11 deliberative engagement journeys and the profound impact they have had on councils, communities decision makers and participants.
Effective engagement is inclusive of a diverse range of perspectives. In deliberative processes, this is critical, as deliberation is underpinned by representativeness. When one or a few voices dominate the conversation, this becomes difficult to achieve. In this article we consider some ways to navigate this common issue.
Engaging school children in deliberative processes is beneficial for all parties. Unfortunately it rarely happens, with at least part of the reason being the difficulty in recruiting young people to participate. This article discusses why we should be encouraging school children to participate in deliberations, and how we can do this.
MosaicLab has had the privilege of working with many Victorian councils over recent months and supporting them to design and deliver deliberative engagement processes. An interesting and exciting element of this experience has been the high level of influence some councils offered to their community around the development of their community visions.
In this article we look at three different approaches. One council that set the level of influence at ‘empower’ from the outset, and two others that accepted their community’s vision statement in full.
We have been in conversation recently with a community member who provided feedback on the experience of being part of a public deliberation. This panel member felt that there was a need for a much greater connection to be made between panel members. This article outlines some activities and suggestions for increasing the connection for a better outcome and improved experience for panel members.
Thanks to the pandemic, MosaicLab facilitators have had over 12 months of running online meetings and workshops, clocking over 300 online sessions! As a result, we now know what works well in this medium and what it takes for people to have meaningful conversations and contributions online. We shares our knowledge of the online meeting world with you through our Virtual Facilitation training course.
Find out more here.
