Case studies
Nicole Hunter
CASE STUDY: NORTH WESTERN MELBOURNE PRIMARY ...

Improving access to primary health care for multicultural communities was the focus of the North West Melbourne Primary Health Network (NWMPHN) community panel. Supported by an innovative AI tool, the panel developed practical recommendations and funding ideas for NWMPHN’s federal submission. This process highlighted the importance of genuine community involvement and continues to inform NWMPHN’s place-based health initiatives, showing that addressing barriers to care requires more than policy.

CASE STUDY: NORTH WESTERN MELBOURNE PRIMARY HEALTH NETWORK
Case studies
Nicole Hunter
CASE STUDY: DAMBIMANGARI ABORIGINAL CORPORATION

MosaicLab and Dambimangari Aboriginal Corporation co-designed a Code of Conduct training that brought values to life. Over a day and a half, staff explored ethics and workplace behaviour through real-life scenarios, cultural storytelling, and hands-on activities - then shaped the Code in their own words, images, and symbols. The process built clarity, connection, and confidence - and ensured the team has a Code that’s lived, not just learned.

CASE STUDY: DAMBIMANGARI ABORIGINAL CORPORATION
Meet MosaicLab
Nicole Hunter
INSIDE MOSAICLAB

We don’t just facilitate conversations - we design them with purpose, strategy, and care. In under three minutes, our new video lifts the lid on what really happens behind the scenes at MosaicLab. It’s not just about what we do, but how and why we do it - and what makes our work different. Come take a look - this time, we’re the story.

INSIDE MOSAICLAB
ML Giving
Nicole Hunter
LET'S WORK TOGETHER - FOR FREE!

Have a challenging issue to tackle but lack the resources for meaningful engagement? ML Giving is MosaicLab’s not-for-profit division and we’re here to help. We support emerging and under-served communities in fostering deeper conversations that drive real change. We believe everyone deserves a voice in shaping their communities. Learn how you can apply to work with us.

LET'S WORK TOGETHER - FOR FREE!
Case studies
Nicole Hunter
CASE STUDY: NATIONAL MODEL FOR SPIRITUAL CARE ...

How do you bring stakeholders from across Australia together to shift how spiritual health is embedded in our healthcare system? MosaicLab partnered with the Spiritual Health Association to design and facilitate an engagement process that helped shape the country’s first National Model for Spiritual Care in Health. The model was piloted in 21 hospitals and health services, including a national health service. After the pilot, sites conducted audits to assess its impact on spiritual care, staff awareness, and patient experiences. The results were published in an evaluation report released in late 2024, offering key insights from this national initiative.

CASE STUDY: NATIONAL MODEL FOR SPIRITUAL CARE IN HEALTH
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MAKING A DECLARATION IS THE EASY PART

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MAKING A DECLARATION IS THE EASY PART

Globally, 1,807 local government bodies, such as municipal councils, have declared a climate emergency within the past 5 years. But making a declaration is the easy part. Partnering with the community to come up with responses to such a momentous and complicated challenge is not something that every council is willing to take on. But those who do will be rewarded with ideas and momentum from the community that council cannot possibly achieve on its own.

In this article we share with you a story of a local council in Victoria who has partnered with their community to respond to the climate emergency together.

CLIMATE CHANGE ASSEMBLIES AROUND THE WORLD

CLIMATE CHANGE ASSEMBLIES AROUND THE WORLD

Queenscliffe is one of the smallest local government areas in Australia, but in convening a public deliberation on climate change it has joined some major world players.

In this article, we look at what some other countries are doing to tackle climate change through citizens’ assemblies.

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COUNCIL LEADERS MOTIVATED BY NEW STATE GOVERNMENT CLIMATE CHANGE TRAINING FOR COUNCILS

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COUNCIL LEADERS MOTIVATED BY NEW STATE GOVERNMENT CLIMATE CHANGE TRAINING FOR COUNCILS

The Department of Environment, Land, Water and Planning has recently packaged key climate science and legislative knowledge into a 3-hour course for council executives.

In this article, we share some of the reflections from attendees.

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The Senate Inquiry into Nationhood, National Identity and Democracy

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The Senate Inquiry into Nationhood, National Identity and Democracy

In November 2020 when the Legal and Constitutional Affairs Reference Committee held an inquiry into ‘Nationhood, national identity and democracy’ our Managing Director, Nicole Hunter, was there to give evidence about how deliberative processes could improve democracy and restore faith in the democratic process.

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LOOKING AFTER YOUR WELLBEING IN TOUGH TIMES : Area one - Basics of Sustenance

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LOOKING AFTER YOUR WELLBEING IN TOUGH TIMES : Area one - Basics of Sustenance

Area one is about the basics of sustenance. We can all benefit from a return to basics now and then. How many hours sleep do you function well on? If you don’t know this for sure, work it out. For the average healthy person if you have too much sleep you may feel sluggish, too little you may feel depleted. Clearly there are a range of things that impact whether we feel a little sluggish or depleted but by paying attention over time you will discern your magic number of sleep hours (give or take!).

YOUTH ENGAGEMENT SERIES: Engaging about place with transient youth

YOUTH ENGAGEMENT SERIES: Engaging about place with transient youth

Community engagement is often specific – about a particular community, about a place. In many Council planning projects, we tend to ask the question: what do you want to see for your community/council area in 5 years, 10 years, 20 years? This question, of course, meets each person in a different way depending on their relationship to the place. How, then, does it meet the young people we seek to engage?

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VROOMING...IT'S THE NEW BEST THING

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VROOMING...IT'S THE NEW BEST THING

As we start ‘spreading our wings’ and facilitating more face-to-face sessions we are finding new ways to mix up our processes and blending our insights from the last 12 months. As a result we have coined a new term ‘vrooming’ – this is when we blend mixed the face-to-face and virtual facilitation at the same time to bring the best of both worlds together.

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FINDING THE BEST (ONLINE) TOOLS FOR THE JOB

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FINDING THE BEST (ONLINE) TOOLS FOR THE JOB

Over the last year we have investigated and trialled a lot of different online tools. Whilst using these tools a few key insights have become clear to us.

In this article, we share some of the lessons we have learnt about deciding which online tool to use.