The Department of Environment, Land, Water and Planning has recently packaged key climate science and legislative knowledge into a 3-hour course for council executives.
In this article, we share some of the reflections from attendees.
As we wrap up 2025, we’ve been thinking about the people we’ve had the privilege of working with and the conversations we’ve been honoured to support over the last twelve months. We’re also looking forward, and we expect to see continual shifts in engagement practice in 2026. From AI becoming BAU for enabling more effective conversations to new ways to increase representativeness, shifts are underway. In this post, we share our standout stats for 2025, and a video previewing three of the big trends we think organisations should be thinking about for their engagement programs in the new year.
Improving access to primary health care for multicultural communities was the focus of the North West Melbourne Primary Health Network (NWMPHN) community panel. Supported by an innovative AI tool, the panel developed practical recommendations and funding ideas for NWMPHN’s federal submission. This process highlighted the importance of genuine community involvement and continues to inform NWMPHN’s place-based health initiatives, showing that addressing barriers to care requires more than policy.
MosaicLab and Dambimangari Aboriginal Corporation co-designed a Code of Conduct training that brought values to life. Over a day and a half, staff explored ethics and workplace behaviour through real-life scenarios, cultural storytelling, and hands-on activities - then shaped the Code in their own words, images, and symbols. The process built clarity, connection, and confidence - and ensured the team has a Code that’s lived, not just learned.
We don’t just facilitate conversations - we design them with purpose, strategy, and care. In under three minutes, our new video lifts the lid on what really happens behind the scenes at MosaicLab. It’s not just about what we do, but how and why we do it - and what makes our work different. Come take a look - this time, we’re the story.
Have a challenging issue to tackle but lack the resources for meaningful engagement? ML Giving is MosaicLab’s not-for-profit division and we’re here to help. We support emerging and under-served communities in fostering deeper conversations that drive real change. We believe everyone deserves a voice in shaping their communities. Learn how you can apply to work with us.
The Bayside 2050 Community Vision Panel came together to hold the first of its three full days of deliberations immediately before social isolation came into force in response to COVID-19. The rest of the deliberations were subsequently completed online.
This post explains how MosaicLab moved the panel online and our learnings from the experience.
This case study covers a faciltated, internal strategy session provided by MosaicLab to a group of organisations facing disruption due to COVID-19. There was a clear need to support organisations transitioning to a remote-based workforce and equip them with the tools they needed to collaborate, be productive and keep motivated.
This case study flashes us back to late 2018 - to a time when we could meet face-to-face. Representatives of groups most impacted by end-of-life care came together to discuss and come to shared agreement over a very complex, challenge issue - what does dying well look like and how can we help people achieve this?
The learnings and insights from this process are as applicable now as they were then, and the participants have shared some wonderfully candid reflections on their deliberative journey.
We’re committed to sharing our learnings, contributing to the practice of quality engagement and supporting others to improve their engagement skills wherever we can.
As part of this commitment, today we’re responding to an engagement challenge put forward by one of the subscribers to our e-newsletter The Discussion. The issue this subscriber is facing is: 'Engaging with people when there is a mixed level of knowledge about a subject. ‘
Advisory committees – we love them and we hate them – and we can’t stop setting them up. They're possibly the number one method of engagement in Australia.
When used effectively, these groups (also called stakeholder/community reference groups and a whole host of other titles) can provide an opportunity to gather local knowledge and input, test ideas and proposals and improve communication and relationships. However, when used improperly, run poorly, or put in place as a substitute for a comprehensive engagement process, they can create more risk than reward.
This post will help you to overcome some of the biggest challenges associated with advisory committees, and ensure that both organisation and group benefits from the experience.