Improving access to primary health care for multicultural communities was the focus of the North West Melbourne Primary Health Network (NWMPHN) community panel. Supported by an innovative AI tool, the panel developed practical recommendations and funding ideas for NWMPHN’s federal submission. This process highlighted the importance of genuine community involvement and continues to inform NWMPHN’s place-based health initiatives, showing that addressing barriers to care requires more than policy.
MosaicLab and Dambimangari Aboriginal Corporation co-designed a Code of Conduct training that brought values to life. Over a day and a half, staff explored ethics and workplace behaviour through real-life scenarios, cultural storytelling, and hands-on activities - then shaped the Code in their own words, images, and symbols. The process built clarity, connection, and confidence - and ensured the team has a Code that’s lived, not just learned.
We don’t just facilitate conversations - we design them with purpose, strategy, and care. In under three minutes, our new video lifts the lid on what really happens behind the scenes at MosaicLab. It’s not just about what we do, but how and why we do it - and what makes our work different. Come take a look - this time, we’re the story.
Have a challenging issue to tackle but lack the resources for meaningful engagement? ML Giving is MosaicLab’s not-for-profit division and we’re here to help. We support emerging and under-served communities in fostering deeper conversations that drive real change. We believe everyone deserves a voice in shaping their communities. Learn how you can apply to work with us.
How do you bring stakeholders from across Australia together to shift how spiritual health is embedded in our healthcare system? MosaicLab partnered with the Spiritual Health Association to design and facilitate an engagement process that helped shape the country’s first National Model for Spiritual Care in Health. The model was piloted in 21 hospitals and health services, including a national health service. After the pilot, sites conducted audits to assess its impact on spiritual care, staff awareness, and patient experiences. The results were published in an evaluation report released in late 2024, offering key insights from this national initiative.
While it feels like the world has been somewhat on hold this year with COVID-19, MosaicLab has been busy growing.
We are thrilled to have welcomed three new members to our team. Each brings with them years of experience in participation, engagement and deliberation, as well as the enthusiasm and shared values that we view as essential to being a part of MosaicLab.
Read on to find out more about our newest team members.
The Bayside 2050 Community Vision Panel came together to hold the first of its three full days of deliberations immediately before social isolation came into force in response to COVID-19. The rest of the deliberations were subsequently completed online.
This post explains how MosaicLab moved the panel online and our learnings from the experience.
The OECD has just released a global analysis of deliberation called Innovative Citizens Participation and New Democratic Institutions – Catching the Deliberative Wave. MosaicLab along with many other deliberative practitioners around the world contributed to this significant piece of work by providing our list of over 25 deliberations that we have facilitated in Australia. Thirteen of these deliberations were included in this OECD database.
In recent months, we delivered a series of internal engagement programs for Monash City Council, Greater Shepparton City Council and Melton City Council to help build the momentum for engagement internally. Councils have been working on Community Engagement Policies, Council Plans, Frameworks and capacity building programs and have seen the value of engaging a diverse range of staff in this work.
In this blog, some of our council colleagues and facilitators provide their learnings from the internal engagement processes.
This case study covers a faciltated, internal strategy session provided by MosaicLab to a group of organisations facing disruption due to COVID-19. There was a clear need to support organisations transitioning to a remote-based workforce and equip them with the tools they needed to collaborate, be productive and keep motivated.
To help local councils in Victoria navigate the deliberative engagement requirements in the new Local Government Act, MosaicLab has launched a free, short guide.
This e-book is specifically for local government staff and decision makers, and aims to provide assistance and information to help councils better understand deliberative engagement, its principles and how it can be implemented into council processes to meet the new requirements of the Act.
Engagement professionals everywhere are grappling with the dilemma of how to genuinely and sensitively engage with communities during a protracted crisis. There is no easy answer, so let’s connect and try to solve it together in an online engagement experiment.
MosaicLab is excited to be partnering with VoiceVoice to host a continuous conversation. Over the next month or so, you can connect with others in the industry to tackle the topic together. It all starts with an ‘asynchronous’, unfacilitated conversation.
Deciding on and differentiating between appropriate engagement frameworks, strategies, methods tools and techniques can be confusing. Add to this the array of software and digital applications we’re all currently playing with, and the challenges are compounded.
Selecting the right engagement approach is part art and part science. There is no ‘magic’ solution, and no one tool or method that is ‘best’ or ‘one size fits all’. Planning and preparation must happen first - well before we get to methods and tools - creating a ‘blueprint’ for our process that guides these decisions.
Three months have passed since our engagement practice began being impacted by physical distancing restrictions. It’s been a roller-coaster ride for many in the sector, requiring adaption, strategic thinking and transition. So, what have we all learnt so far?
Learn new skills and connect with engagement professionals around Australia and beyond. Every discussion is designed to help support you in your engagement practice, offering tips, resources, insights and more that you can apply to your projects and processes.
Having shared experiences is one of the fundamental features of being part of a community. In our current environment both space and time are different. And creating these collective experiences online becomes our key task as facilitators, project managers and engagement practitioners.
Today we’re sharing a free resource on 7 ways to achieve this and ensure people really ‘hear each other’ online. These are skills that can be used in many contexts, from small, informal conversations right through to large, interactive public sessions.
