Improving access to primary health care for multicultural communities was the focus of the North West Melbourne Primary Health Network (NWMPHN) community panel. Supported by an innovative AI tool, the panel developed practical recommendations and funding ideas for NWMPHN’s federal submission. This process highlighted the importance of genuine community involvement and continues to inform NWMPHN’s place-based health initiatives, showing that addressing barriers to care requires more than policy.
MosaicLab and Dambimangari Aboriginal Corporation co-designed a Code of Conduct training that brought values to life. Over a day and a half, staff explored ethics and workplace behaviour through real-life scenarios, cultural storytelling, and hands-on activities - then shaped the Code in their own words, images, and symbols. The process built clarity, connection, and confidence - and ensured the team has a Code that’s lived, not just learned.
We don’t just facilitate conversations - we design them with purpose, strategy, and care. In under three minutes, our new video lifts the lid on what really happens behind the scenes at MosaicLab. It’s not just about what we do, but how and why we do it - and what makes our work different. Come take a look - this time, we’re the story.
Have a challenging issue to tackle but lack the resources for meaningful engagement? ML Giving is MosaicLab’s not-for-profit division and we’re here to help. We support emerging and under-served communities in fostering deeper conversations that drive real change. We believe everyone deserves a voice in shaping their communities. Learn how you can apply to work with us.
How do you bring stakeholders from across Australia together to shift how spiritual health is embedded in our healthcare system? MosaicLab partnered with the Spiritual Health Association to design and facilitate an engagement process that helped shape the country’s first National Model for Spiritual Care in Health. The model was piloted in 21 hospitals and health services, including a national health service. After the pilot, sites conducted audits to assess its impact on spiritual care, staff awareness, and patient experiences. The results were published in an evaluation report released in late 2024, offering key insights from this national initiative.
Major crises, like what we are experiencing currently with COVID-19 globally, impacts every aspect of our lives. In our roles as engagement practitioners, it is crucial we are sensitive to the changes and feelings our participants may have undergone or are currently feeling during this time.
This article provides four tips to keep in mind when facilitating during times of massive change.
After almost a year of learning how to facilitate and conduct engagements exclusively online, we want to share with you how to bring some fun into your zoom sessions. Join us in session seven in our ‘continuous connections - engagement in the time of COVID-19’ webinar’ discussion series.
Register now to learn new skills and connect with engagement professionals around Australia and beyond. Be quick - places are limited.
As Victorian local councils face a local government election on October 24th and the induction of a new Council they are also implementing a new Local Government Act. Amongst the myriad of changes in the 2020 Act are new provisions for community engagement. This is a major step change in seeking to put communities at the centre of local government decision making.
Many councils would be wondering what they need to do meet these requirements, particularly the one about deliberative practices.
Our new world of online conversations can raise challenges. Every meeting no matter how small or informal needs a lead person, whether that is a chairperson, a facilitator or simply the person who initiated the meeting.
There are many meetings for which a member of the group can take up this role. But when is it wise to appoint an external, independent facilitator? This post explores the five reasons you should give this role to a skilled facilitator.
MosaicLab is excited to be offering two new training courses - Virtual Facilitation and Technical Skills (for anyone that is currently hosting, or learning to host, online meetings and workshops) and Deliberative Engagement for Victorian Councils (for council staff, executives and councillors who have a role in relation to the deliberative engagement requirements of the new Local Government Act).
Find out more here.
We often hear councillors and staff saying they don’t need to involve the community in deliberation as it is the role of councillors, or any elected official, to deliberate on an issue and make decisions. It is important to note that deliberative engagement does not supersede or dismiss the role of councillors in making decisions.
In this #MonthlyMyth, we discuss the five main ways that deliberation can help decision-makers and add value, rather than take away their decision-making powers.
Online engagement is here to stay. How do we get the best out of both online and face to face engagement in the future? Responding to popular demand, we will be tackling this engagement dilemma during session six in our ‘continuous connections - engagement in the time of COVID-19’ webinar discussion series.
Register now to learn new skills and connect with engagement professionals around Australia and beyond. Be quick - places are limited.
