Improving access to primary health care for multicultural communities was the focus of the North West Melbourne Primary Health Network (NWMPHN) community panel. Supported by an innovative AI tool, the panel developed practical recommendations and funding ideas for NWMPHN’s federal submission. This process highlighted the importance of genuine community involvement and continues to inform NWMPHN’s place-based health initiatives, showing that addressing barriers to care requires more than policy.
MosaicLab and Dambimangari Aboriginal Corporation co-designed a Code of Conduct training that brought values to life. Over a day and a half, staff explored ethics and workplace behaviour through real-life scenarios, cultural storytelling, and hands-on activities - then shaped the Code in their own words, images, and symbols. The process built clarity, connection, and confidence - and ensured the team has a Code that’s lived, not just learned.
We don’t just facilitate conversations - we design them with purpose, strategy, and care. In under three minutes, our new video lifts the lid on what really happens behind the scenes at MosaicLab. It’s not just about what we do, but how and why we do it - and what makes our work different. Come take a look - this time, we’re the story.
Have a challenging issue to tackle but lack the resources for meaningful engagement? ML Giving is MosaicLab’s not-for-profit division and we’re here to help. We support emerging and under-served communities in fostering deeper conversations that drive real change. We believe everyone deserves a voice in shaping their communities. Learn how you can apply to work with us.
How do you bring stakeholders from across Australia together to shift how spiritual health is embedded in our healthcare system? MosaicLab partnered with the Spiritual Health Association to design and facilitate an engagement process that helped shape the country’s first National Model for Spiritual Care in Health. The model was piloted in 21 hospitals and health services, including a national health service. After the pilot, sites conducted audits to assess its impact on spiritual care, staff awareness, and patient experiences. The results were published in an evaluation report released in late 2024, offering key insights from this national initiative.
Making processes accessible for everyone is something we all strive for in the engagement sector. Most people naturally think that this accessibility is most easily achieved in face-to-face sessions where you can see or hear the interpreters. However, in this blog Q&A, we hear directly from two interpreters and two participants about the many accessibility advantages (and some disadvantages) to online workshops that are worth considering.
Have you ever wondered how you can properly engage people who speak languages other than English, participants who are deaf or hard of hearing or maybe those who are blind or have low vision? Come to our free Lunch and Learn webinar in November and hear from people who have participated in a deep and complex conversation online. Take away some simple steps to help you bring in diverse voices to enhance your next project.
Elevate your engagement skills for free! We’re kicking off a new series of free lunchtime learning sessions in September. Our first lunch and learn webinar is all about conflict and outrage management and navigating the “outrage seesaw”. Facilitated by specialist MosaicLab engagement practitioners, these interactive, online, 60 minute training webinars are for anyone wanting to engage more effectively with stakeholders, communities, customers or internal audiences. Grab skills you can immediately apply to your project or role and connect with other professionals across Australia and beyond.
Deliberative engagement requires time, money and resources and that means you want high returns. Trusted, public decision-making is one (excellent) outcome. However, the benefits can go much further. Here are six ways to generate bigger benefits, longer-term impacts and higher returns on your deliberative engagement investment.
They came, they conversed, they launched. A very international gathering assembled online to celebrate the arrival of the MosaicLab book. Keynote speakers at the launch - Art O’Leary from Ireland and former SA Premier Jay Weatherill - shared exclusive insights into the impact of deliberative democracy on their careers and communities. Watch a recording of the event and download a free resource that captures revealing reflections and bold ideas from the thought-leaders and deliberative engagement devotees that gathered on the night.
