Case studies
Nicole Hunter
CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL

As part of the development of Ausgrid's 2024-2029 regulatory submission, two randomly selected customer panels deliberated over a collective 10 full days. The panels, facilitated by MosaicLab and Gauge Consulting, considered how Ausgrid should look to the future while remaining fair to customers today. Ausgrid's three-year engagement process allowed customers to influence what Ausgrid spends customers money on, giving them a rare insight and influence over the cost of electricity, an issue that directly impacts the lives of everyday people.

CASE STUDY: AUSGRID VOICE OF COMMUNITY PANEL
Meet MosaicLab
Nicole Hunter
JUMP ON BOARD! THE NEXT ENGAGEMENT ERA AWAITS

We’re feeling energised as we zoom through the first month of the new year. That’s because we can see what’s ahead, and we’re excited about the possibilities. Are you ready to set sail with us? We’re celebrating what’s been achieved in partnership with people just like you so far, while setting our sights on facilitating more important conversations in more places and having even more positive impact on more communities. We’re ready to embrace where engagement and deliberation are going, are you?

JUMP ON BOARD! THE NEXT ENGAGEMENT ERA AWAITS
Meet MosaicLab
Nicole Hunter
THAT'S A WRAP 2023! GRATITUDE, HIGHLIGHTS & ...

A message of thanks to you - our clients, participants, partners and friends - and hope for what’s ahead. As we head towards the end of a big year of big conversations, our team shares what they’re grateful for, their biggest highlight of 2023 and what’s really lighting them up when they think forward to the new year ahead.

THAT'S A WRAP 2023! GRATITUDE, HIGHLIGHTS & HOPE FOR WHAT'S AHEAD
Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: BELINDA AND FOX

Meet the newest additions to the MosaicLab team: Belinda Lowing and Fox Gillen. Both Belinda and Fox have long career histories that span across interesting and complex roles that have included facilitation and engagement in many forms. Learn more about these two and gain some insights into who they REALLY are through their answers to our fast five questions!

TEAM SPOTLIGHT: BELINDA AND FOX
Meet MosaicLab
Nicole Hunter
TEAM SPOTLIGHT: JODY AND AARON

Ever wondered what makes our facilitators tick? Meet the newest additions to the MosaicLab team: Jody Kingston and Aaron Bosch. Both Aaron and Jody have fascinating, diverse backgrounds and have come to MosaicLab and facilitation via interesting pathways. Find out what they love about their work, what impact they hope to have and how they answered a list of fun and probing questions that we like to call The Telling Top 10... 

TEAM SPOTLIGHT: JODY AND AARON

CRITICAL THINKING STUDY INSIGHTS PART 2: THE FACILITATOR

CRITICAL THINKING STUDY INSIGHTS PART 2: THE FACILITATOR

Recently, we posted an interview with Lyn Carson of Active Democracy and the newDemocracy Foundation, who is working in partnership with MosaicLab to research what happens when critical thinking skills, techniques and concepts are introduced to participants in a deliberative process. 

Today, in Part 2,  we're talking with MosaicLab co-founder Nicole Hunter, an experienced facilitator with extensive experience in deliberative engagement.  Nicole, alongside MosaicLab's other two co-founders Keith Greaves and Kimbra White, has been working to integrate critical theories into real, on-ground processes.  

#MONTHLYMYTH - EVERYDAY CITIZENS & COMPLEX TOPICS

#MONTHLYMYTH - EVERYDAY CITIZENS & COMPLEX TOPICS

Welcome to our February #MonthlyMyth post!  Today, we're exploring a commonly held belief that prevents many organisations from engaging in a meaningful way with citizens around complex, technical or information-rich issues. 

This one misconception can reduce an engagement process to a surface exercise without any real outcomes, create unintended and less than desirable consequences down the track and even prevent a potentially valuable engagement process from happening altogether. 

So let's get into it - what can everyday citizens REALLY handle and should we ask them to handle it?

CRITICAL THINKING STUDY INSIGHTS PART 1: THE RESEARCHER

CRITICAL THINKING STUDY INSIGHTS PART 1: THE RESEARCHER

If you happened to come across our previous post ‘A new venture into critical thinking’, you will know that MosaicLab is currently working on a fascinating research project with Lyn Carson of Active Democracy and the newDemocracy Foundation.   

A final report is now in development, and, excitingly, early indications suggest that introducing critical thinking concepts to participants during deliberative processes  can result in a number of  benefits. 

From increased trust (between both participants themselves and between participants and decision makers) to increased ability for participants to question and understand information (including complex or technical data), the work is highlighting how these skills can enhance and transform both processes and participants.

#MONTHLYMYTH - DECISION MAKERS & DELIBERATIVE PROCESSES

#MONTHLYMYTH - DECISION MAKERS & DELIBERATIVE PROCESSES

Welcome to MosaicLab's first ever #MonthlyMyth post.  There are a number of myths and misconceptions that often surface in relation to facilitation, deliberative democracy, outrage management, conflict management and community engagement more broadly. 

As part of our work to promote quality engagement practice and share information and learning we are addressing some of the most commonly expressed myths and misconceptions each month on our blog.  We hope you find this series interesting, informative, and perhaps a little surprising!

Facilitating deliberative mini-publics - Real Democracy Now!

Facilitating deliberative mini-publics - Real Democracy Now!

One of our co-founders Keith Greaves was interviewed on a recent episode of Real Democracy Now! - a podcast that answers the question: can we do democracy differently?

The episode, which also features interviews with facilitators Lucy Cole-Edelstein, Director of Straight Talk and Max Hardy, Principal at Max Hardy Consulting, considers the concept of 'mini publics' (or deliberative processes) from the perspective of the facilitator.

INSIGHTS INTO PECHA KUCHA – THE ART OF CONCISE PRESENTATIONS

INSIGHTS INTO PECHA KUCHA – THE ART OF CONCISE PRESENTATIONS

The MosaicLab team is regularly involved in events that feature speakers and presentations.  As we all know, regular old PowerPoint presentations can sometimes be a little lengthy, dull and un-engaging.  So, to shake things up and ensure each presentation really connects with the audience, we often encourage the speakers we work with to adopt a very high-energy, fast-paced style of presenting known as Pecha Kucha ...

BUILDING IDEAS WITH LEGO® SERIOUS PLAY®

BUILDING IDEAS WITH LEGO® SERIOUS PLAY®

Yesterday we had the absolute pleasure of participating in a very creative end-of-year team planning session led by Kate Henderson - a LEGO® SERIOUS PLAY® facilitator.   It was a fun, creative, engaging and very different way of discussing important and complex thoughts and ideas - an out of the box approach to drawing out interesting perspectives ...

CASE STUDY: VICTORIAN CITIZENS' JURY ON OBESITY

CASE STUDY: VICTORIAN CITIZENS' JURY ON OBESITY

In 2015 MosaicLab was engaged to independently design and facilitate discussions and activities for both the online and face to face components of the VicHealth Citizens’ Jury on Obesity.  The process asked 100 everyday Victorians respond to the following remit: ‘We have a problem with obesity. How can we make it easier to eat better?’...