Case studies
Nicole Hunter
CASE STUDY: NORTH WESTERN MELBOURNE PRIMARY ...

Improving access to primary health care for multicultural communities was the focus of the North West Melbourne Primary Health Network (NWMPHN) community panel. Supported by an innovative AI tool, the panel developed practical recommendations and funding ideas for NWMPHN’s federal submission. This process highlighted the importance of genuine community involvement and continues to inform NWMPHN’s place-based health initiatives, showing that addressing barriers to care requires more than policy.

CASE STUDY: NORTH WESTERN MELBOURNE PRIMARY HEALTH NETWORK
Case studies
Nicole Hunter
CASE STUDY: DAMBIMANGARI ABORIGINAL CORPORATION

MosaicLab and Dambimangari Aboriginal Corporation co-designed a Code of Conduct training that brought values to life. Over a day and a half, staff explored ethics and workplace behaviour through real-life scenarios, cultural storytelling, and hands-on activities - then shaped the Code in their own words, images, and symbols. The process built clarity, connection, and confidence - and ensured the team has a Code that’s lived, not just learned.

CASE STUDY: DAMBIMANGARI ABORIGINAL CORPORATION
Meet MosaicLab
Nicole Hunter
INSIDE MOSAICLAB

We don’t just facilitate conversations - we design them with purpose, strategy, and care. In under three minutes, our new video lifts the lid on what really happens behind the scenes at MosaicLab. It’s not just about what we do, but how and why we do it - and what makes our work different. Come take a look - this time, we’re the story.

INSIDE MOSAICLAB
ML Giving
Nicole Hunter
LET'S WORK TOGETHER - FOR FREE!

Have a challenging issue to tackle but lack the resources for meaningful engagement? ML Giving is MosaicLab’s not-for-profit division and we’re here to help. We support emerging and under-served communities in fostering deeper conversations that drive real change. We believe everyone deserves a voice in shaping their communities. Learn how you can apply to work with us.

LET'S WORK TOGETHER - FOR FREE!
Case studies
Nicole Hunter
CASE STUDY: NATIONAL MODEL FOR SPIRITUAL CARE ...

How do you bring stakeholders from across Australia together to shift how spiritual health is embedded in our healthcare system? MosaicLab partnered with the Spiritual Health Association to design and facilitate an engagement process that helped shape the country’s first National Model for Spiritual Care in Health. The model was piloted in 21 hospitals and health services, including a national health service. After the pilot, sites conducted audits to assess its impact on spiritual care, staff awareness, and patient experiences. The results were published in an evaluation report released in late 2024, offering key insights from this national initiative.

CASE STUDY: NATIONAL MODEL FOR SPIRITUAL CARE IN HEALTH
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BRAVE NEW COMMS: INSPIRATIONAL CASE STUDIES

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BRAVE NEW COMMS: INSPIRATIONAL CASE STUDIES

The rise of social media has transformed how we communicate with each other and how organisations communicate with their customers and communities. This rapidly changing landscape can be unforgiving to those who play it safe, and, often, government is seen to be lagging behind the private sector.

Effective communication is a key component of every engagement process.  So, today we’re providing some communication inspiration - exploring some examples of bold, creative public sector campaigns that cut through the clutter.

LGA REVIEW: IMPLICATIONS FOR COUNCIL ENGAGEMENT

LGA REVIEW: IMPLICATIONS FOR COUNCIL ENGAGEMENT

A new Local Government Act is on the way in Victoria, with submissions on the the Exposure Draft of the Local Government Bill to close this Friday.    The draft signals some changes to expectations around community engagement - a shift that is set to impact how councils engage in a number of ways.

In this post, we're summarising the key changes proposed in relation to engagement and highlighting what this might mean for councils and how they engage in the future.

#MONTHLYMYTH: TRANSPARENCY & RISK GO HAND IN HAND

#MONTHLYMYTH: TRANSPARENCY & RISK GO HAND IN HAND

‘Transparency’ is a key term in the world of engagement.   We all know that it’s central to any robust, effective engagement process.

It’s also a word that, for some, goes hand in hand with risk and a loss of order and control.  That makes sense - because being honest, sharing the problem and providing in-depth insights into an issue can feel scary. 

Today, we're addressing this myth and providing some reasons to be brave, risks to be aware of and key starting points when it comes to transparency. 

MEET THE (EXTENDED) MOSAICLAB FAMILY

MEET THE (EXTENDED) MOSAICLAB FAMILY

The MosaicLab family has grown over the past 18 months, with the addition of several new faces joining our directors Kim, Keith and Nicole. 

We’re a tight-knit team and our members are selected based on a very strict set of criteria (i.e. they must laugh at our jokes, enjoy early starts and share our love of eating too much at team meetings). But all jokes aside – every MosaicLab team member must share our philosophies and values around engagement and participation - so our team is selected with great thought and consideration.

Read on to discover more about Kate, Rachael and Jane, including what drove them to work with MosaicLab and what’s in the works for them this year.

REAL INFLUENCE VIDEO: GLOBAL COMMUNITY ENGAGEMENT DAY

REAL INFLUENCE VIDEO: GLOBAL COMMUNITY ENGAGEMENT DAY

Recently, Engage 2 Act announced a Global Community Engagement Day Blogging Challenge.  The task?  To write a short blog or a vlog on the topic of INFLUENCE.   

We were sold at 'challenge'.   In honour of the first ever Global Communitiy Engagement Day on January 28, we've created a short animation that outlines what influence means to MosaicLab and why we think its key to quality engagement. 

2018 LEARNING GOALS

2018 LEARNING GOALS

A brand new year brings a brand new opportunity to think about what we want to achieve over the 12 months ahead.  We've been discussing our goals for 2018, and have decided that, this year, our resolutions are all about learning.

Here's five of our knowledge goals for 2018... what are yours?  Share at least one thing you want to learn this year in the comments section below.  

THANK YOU! HERE'S TO A FABULOUS 2018

THANK YOU! HERE'S TO A FABULOUS 2018

A little note to say thank you to you - our readers and subscribers - for your support over 2017.   MosaicLab is all about community, sharing, learning and collaboration,  and none of our achievements would be possible without our wonderful clients, participants, partners, friends and supporters. 

We hope you've enjoyed the news, ideas, free resources and more that we've shared in 2017, and we look forward to a 2018 that's full of exciting opportunities,  fabulous conversations andparticipation becoming the norm rather than the exception.  

Have a very safe and Happy New Year. 

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6 Industry Interviews: The year that was and what might be

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6 Industry Interviews: The year that was and what might be

As 2017 draws to a close, we've rounded up some interesting people who work in the world of public participation, community engagement and deliberative democracy.   Our interviewees, who hail from as far as the UK and New Zealand, have shared their reflections on the year that was 2017, and their hopes and predictions for what might be in 2018. 

From a researcher to facilitator and digital engagement expert to local government employee - these interviews offer a diverse collection of perspectives and ideas.  

Thank you to the six individuals who have taken the time to share their candid, insightful and inspiring thoughts.  Here's to a 2018 that shines bright for the engagement and deliberative democracy space. 

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#MonthlyMyth: Glossy, simple content = informed participants

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#MonthlyMyth: Glossy, simple content = informed participants

When you’re preparing information inputs for a community engagement process, organisations can spend a lot of time producing glossy brochures and simplified, summarised content.  It’s easy to get lost in all the posters and paragraphs and lose sight of what’s important - what you’re really saying about the issue or decision at hand.

Getting the balance right can be challenging.  So, in this post we’ll not only address this months myth, we’ll also give you 6 simple tips for providing the right information at the right level of detail.

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