MosaicLab and Dambimangari Aboriginal Corporation co-designed a Code of Conduct training that brought values to life. Over a day and a half, staff explored ethics and workplace behaviour through real-life scenarios, cultural storytelling, and hands-on activities - then shaped the Code in their own words, images, and symbols. The process built clarity, connection, and confidence - and ensured the team has a Code that’s lived, not just learned.
We don’t just facilitate conversations - we design them with purpose, strategy, and care. In under three minutes, our new video lifts the lid on what really happens behind the scenes at MosaicLab. It’s not just about what we do, but how and why we do it - and what makes our work different. Come take a look - this time, we’re the story.
Have a challenging issue to tackle but lack the resources for meaningful engagement? ML Giving is MosaicLab’s not-for-profit division and we’re here to help. We support emerging and under-served communities in fostering deeper conversations that drive real change. We believe everyone deserves a voice in shaping their communities. Learn how you can apply to work with us.
How do you bring stakeholders from across Australia together to shift how spiritual health is embedded in our healthcare system? MosaicLab partnered with the Spiritual Health Association to design and facilitate an engagement process that helped shape the country’s first National Model for Spiritual Care in Health. The model was piloted in 21 hospitals and health services, including a national health service. After the pilot, sites conducted audits to assess its impact on spiritual care, staff awareness, and patient experiences. The results were published in an evaluation report released in late 2024, offering key insights from this national initiative.
The City of Melbourne views affordable housing as crucial infrastructure for maintaining a liveable, inclusive, and prosperous city. With a projected shortfall of 23,200 affordable homes by 2036, immediate action is needed to address this long-standing issue. While there is broad community support for affordable housing, acceptance often wanes at the neighbourhood level. To tackle this, a People’s Panel of 39 diverse community members was established to represent local perspectives.
This case study covers a faciltated, internal strategy session provided by MosaicLab to a group of organisations facing disruption due to COVID-19. There was a clear need to support organisations transitioning to a remote-based workforce and equip them with the tools they needed to collaborate, be productive and keep motivated.
To help local councils in Victoria navigate the deliberative engagement requirements in the new Local Government Act, MosaicLab has launched a free, short guide.
This e-book is specifically for local government staff and decision makers, and aims to provide assistance and information to help councils better understand deliberative engagement, its principles and how it can be implemented into council processes to meet the new requirements of the Act.
Engagement professionals everywhere are grappling with the dilemma of how to genuinely and sensitively engage with communities during a protracted crisis. There is no easy answer, so let’s connect and try to solve it together in an online engagement experiment.
MosaicLab is excited to be partnering with VoiceVoice to host a continuous conversation. Over the next month or so, you can connect with others in the industry to tackle the topic together. It all starts with an ‘asynchronous’, unfacilitated conversation.
Deciding on and differentiating between appropriate engagement frameworks, strategies, methods tools and techniques can be confusing. Add to this the array of software and digital applications we’re all currently playing with, and the challenges are compounded.
Selecting the right engagement approach is part art and part science. There is no ‘magic’ solution, and no one tool or method that is ‘best’ or ‘one size fits all’. Planning and preparation must happen first - well before we get to methods and tools - creating a ‘blueprint’ for our process that guides these decisions.
Three months have passed since our engagement practice began being impacted by physical distancing restrictions. It’s been a roller-coaster ride for many in the sector, requiring adaption, strategic thinking and transition. So, what have we all learnt so far?
Learn new skills and connect with engagement professionals around Australia and beyond. Every discussion is designed to help support you in your engagement practice, offering tips, resources, insights and more that you can apply to your projects and processes.
Having shared experiences is one of the fundamental features of being part of a community. In our current environment both space and time are different. And creating these collective experiences online becomes our key task as facilitators, project managers and engagement practitioners.
Today we’re sharing a free resource on 7 ways to achieve this and ensure people really ‘hear each other’ online. These are skills that can be used in many contexts, from small, informal conversations right through to large, interactive public sessions.
Since COVID-19 started impacting our engagement world, people have been telling us they’re worried about reaching and including those who aren’t online and/or those they believe are ‘hard to reach’.
Not only are we talking about two different issues or cohorts here, but we’re also exploring a topic that’s prone to myths and misconceptions. Often people we think are ‘beyond reach’ aren’t, and people who we label ‘hard to reach’ are simply waiting to be found.
The right tools for the job - how do we select the right methods and activities in an online environment? Responding to popular demand, we will be tackling this digital engagement dilemma during session four in our ‘continuous connections - engagement in the time of COVID-19’ webinar discussion series.
Register now to learn new skills and connect with engagement professionals around Australia and beyond this Friday. Be quick - places are limited.
It takes time, effort and resources to achieve best practice engagement at the best of times. And right now it’s not the best of times. We’re hearing from many that engaging at all (let alone engaging well) is difficult.
Your organisation may be grappling with how to respond to the crisis, facing reduced revenue and budget cuts, responding to increased demand for community support and services, and wondering how to sustain it all long term. Local government bodies are also working to comply with the enhanced engagement requirements set out in the Local Government Act.
So we’ve announced two new service options designed to help you engage robustly, cost-effectively and appropriately.
This case study flashes us back to late 2018 - to a time when we could meet face-to-face. Representatives of groups most impacted by end-of-life care came together to discuss and come to shared agreement over a very complex, challenge issue - what does dying well look like and how can we help people achieve this?
The learnings and insights from this process are as applicable now as they were then, and the participants have shared some wonderfully candid reflections on their deliberative journey.
