Case studies
Nicole Hunter
CASE STUDY: NORTH WESTERN MELBOURNE PRIMARY ...

Improving access to primary health care for multicultural communities was the focus of the North West Melbourne Primary Health Network (NWMPHN) community panel. Supported by an innovative AI tool, the panel developed practical recommendations and funding ideas for NWMPHN’s federal submission. This process highlighted the importance of genuine community involvement and continues to inform NWMPHN’s place-based health initiatives, showing that addressing barriers to care requires more than policy.

CASE STUDY: NORTH WESTERN MELBOURNE PRIMARY HEALTH NETWORK
Case studies
Nicole Hunter
CASE STUDY: DAMBIMANGARI ABORIGINAL CORPORATION

MosaicLab and Dambimangari Aboriginal Corporation co-designed a Code of Conduct training that brought values to life. Over a day and a half, staff explored ethics and workplace behaviour through real-life scenarios, cultural storytelling, and hands-on activities - then shaped the Code in their own words, images, and symbols. The process built clarity, connection, and confidence - and ensured the team has a Code that’s lived, not just learned.

CASE STUDY: DAMBIMANGARI ABORIGINAL CORPORATION
Meet MosaicLab
Nicole Hunter
INSIDE MOSAICLAB

We don’t just facilitate conversations - we design them with purpose, strategy, and care. In under three minutes, our new video lifts the lid on what really happens behind the scenes at MosaicLab. It’s not just about what we do, but how and why we do it - and what makes our work different. Come take a look - this time, we’re the story.

INSIDE MOSAICLAB
ML Giving
Nicole Hunter
LET'S WORK TOGETHER - FOR FREE!

Have a challenging issue to tackle but lack the resources for meaningful engagement? ML Giving is MosaicLab’s not-for-profit division and we’re here to help. We support emerging and under-served communities in fostering deeper conversations that drive real change. We believe everyone deserves a voice in shaping their communities. Learn how you can apply to work with us.

LET'S WORK TOGETHER - FOR FREE!
Case studies
Nicole Hunter
CASE STUDY: NATIONAL MODEL FOR SPIRITUAL CARE ...

How do you bring stakeholders from across Australia together to shift how spiritual health is embedded in our healthcare system? MosaicLab partnered with the Spiritual Health Association to design and facilitate an engagement process that helped shape the country’s first National Model for Spiritual Care in Health. The model was piloted in 21 hospitals and health services, including a national health service. After the pilot, sites conducted audits to assess its impact on spiritual care, staff awareness, and patient experiences. The results were published in an evaluation report released in late 2024, offering key insights from this national initiative.

CASE STUDY: NATIONAL MODEL FOR SPIRITUAL CARE IN HEALTH

#MonthlyMyth

#MonthlyMyth: Tight communication reins = risk minimisation

#MonthlyMyth: Tight communication reins = risk minimisation

Many organisations try to minimise risk by 'holding the reins tight' when it comes to communicating with their communities and stakeholders around engagement processes and major projects/decisions. 

This so-called 'risk averse' approach tends to include carefully constructing tightly worded (yet often very uninformative) key messages and strictly withholding any information deemed potentially inflammatory or uncomfortable - even when inextricably relevant to the issue at hand.

There's also approval processes applied to the release of any information, which can slow down communication activities - sometimes to a considerable extent - depending on how rigid or intricate these processes are. 

While organisations tend to feel comfortable with this well-worn approach, the promise of 'safety' through control is generally just an illusion.  

#MONTHLYMYTH: DISTRUST IS DUE TO A LACK OF UNDERSTANDING

#MONTHLYMYTH: DISTRUST IS DUE TO A LACK OF UNDERSTANDING

Our May #MonthlyMyth focuses on an assumption that is often made about the community by managers, project leads and technical 'experts'.  

Statements like "if only they understood X, Y or Z, they would see we were right!" are an indication of a potentially risky, yet common assumption that community opposition or distrust is based on ignorance or incapacity. 

#MONTHLYMYTH: LOW PARTICIPATION IS CAUSED BY LOW INTEREST

#MONTHLYMYTH: LOW PARTICIPATION IS CAUSED BY LOW INTEREST

Our monthly myth for March is here!  Low participation rates is a problem many organisations face when it comes to community engagement activities.  The cause of this, however, is not always obvious.  Today we're exploring some of the other (common) reasons that people don't get involved in your process. 

#MONTHLYMYTH - EVERYDAY CITIZENS & COMPLEX TOPICS

#MONTHLYMYTH - EVERYDAY CITIZENS & COMPLEX TOPICS

Welcome to our February #MonthlyMyth post!  Today, we're exploring a commonly held belief that prevents many organisations from engaging in a meaningful way with citizens around complex, technical or information-rich issues. 

This one misconception can reduce an engagement process to a surface exercise without any real outcomes, create unintended and less than desirable consequences down the track and even prevent a potentially valuable engagement process from happening altogether. 

So let's get into it - what can everyday citizens REALLY handle and should we ask them to handle it?

#MONTHLYMYTH - DECISION MAKERS & DELIBERATIVE PROCESSES

#MONTHLYMYTH - DECISION MAKERS & DELIBERATIVE PROCESSES

Welcome to MosaicLab's first ever #MonthlyMyth post.  There are a number of myths and misconceptions that often surface in relation to facilitation, deliberative democracy, outrage management, conflict management and community engagement more broadly. 

As part of our work to promote quality engagement practice and share information and learning we are addressing some of the most commonly expressed myths and misconceptions each month on our blog.  We hope you find this series interesting, informative, and perhaps a little surprising!