Case studies
Nicole Hunter
CASE STUDY: NORTH WESTERN MELBOURNE PRIMARY ...

Improving access to primary health care for multicultural communities was the focus of the North West Melbourne Primary Health Network (NWMPHN) community panel. Supported by an innovative AI tool, the panel developed practical recommendations and funding ideas for NWMPHN’s federal submission. This process highlighted the importance of genuine community involvement and continues to inform NWMPHN’s place-based health initiatives, showing that addressing barriers to care requires more than policy.

CASE STUDY: NORTH WESTERN MELBOURNE PRIMARY HEALTH NETWORK
Case studies
Nicole Hunter
CASE STUDY: DAMBIMANGARI ABORIGINAL CORPORATION

MosaicLab and Dambimangari Aboriginal Corporation co-designed a Code of Conduct training that brought values to life. Over a day and a half, staff explored ethics and workplace behaviour through real-life scenarios, cultural storytelling, and hands-on activities - then shaped the Code in their own words, images, and symbols. The process built clarity, connection, and confidence - and ensured the team has a Code that’s lived, not just learned.

CASE STUDY: DAMBIMANGARI ABORIGINAL CORPORATION
Meet MosaicLab
Nicole Hunter
INSIDE MOSAICLAB

We don’t just facilitate conversations - we design them with purpose, strategy, and care. In under three minutes, our new video lifts the lid on what really happens behind the scenes at MosaicLab. It’s not just about what we do, but how and why we do it - and what makes our work different. Come take a look - this time, we’re the story.

INSIDE MOSAICLAB
ML Giving
Nicole Hunter
LET'S WORK TOGETHER - FOR FREE!

Have a challenging issue to tackle but lack the resources for meaningful engagement? ML Giving is MosaicLab’s not-for-profit division and we’re here to help. We support emerging and under-served communities in fostering deeper conversations that drive real change. We believe everyone deserves a voice in shaping their communities. Learn how you can apply to work with us.

LET'S WORK TOGETHER - FOR FREE!
Case studies
Nicole Hunter
CASE STUDY: NATIONAL MODEL FOR SPIRITUAL CARE ...

How do you bring stakeholders from across Australia together to shift how spiritual health is embedded in our healthcare system? MosaicLab partnered with the Spiritual Health Association to design and facilitate an engagement process that helped shape the country’s first National Model for Spiritual Care in Health. The model was piloted in 21 hospitals and health services, including a national health service. After the pilot, sites conducted audits to assess its impact on spiritual care, staff awareness, and patient experiences. The results were published in an evaluation report released in late 2024, offering key insights from this national initiative.

CASE STUDY: NATIONAL MODEL FOR SPIRITUAL CARE IN HEALTH
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FREE WEBINARS: ENGAGEMENT IN THE TIME OF COVID-19

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FREE WEBINARS: ENGAGEMENT IN THE TIME OF COVID-19

MosaicLab is launching a new, fortnightly webinar series in April 2020. We want to support organisations and engagement professionals to navigate and continue to engage in a rapidly changing world.

Join us as we collaboratively explore challenges, opportunities and tips around meaningfull engagement with your staff, stakeholders and communities during this uncertain time.

In session one, we’ll delve into an engagement dilemma: Connecting with communities during COVID-19 without appearing ‘tone-deaf’.

COPING WITH COVID-19: ESSENTIAL ENGAGEMENT PACKAGES

COPING WITH COVID-19: ESSENTIAL ENGAGEMENT PACKAGES

MosaicLab is here to support you and your team as you change and readjust in response to COVID-19. To help you acclimatise, we’ve put together two exclusive, new engagement service options.

We can work with you to help transition your team to working from home through an interactive, online, facilitated strategy session.

We’ve also launched a new training and coaching package - working with individuals or groups to support you to engage and connect with people appropriately through a time of anxiety and upheaval.

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DILEMMA DISCUSSED: 'HOSTILE' AUDIENCES (PART 2)

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DILEMMA DISCUSSED: 'HOSTILE' AUDIENCES (PART 2)

Late last year we published the first post in a two-part series on dealing with this ‘subscriber dilemma’. In part one we explored how to plan for conflict, outrage and emotion when you know it’s likely to arise. Today, in part two, we’re providing 10 tips for working with high emotion in the moment – when you didn’t expect or plan for it at all.

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#MONTHLYMYTH: CALL IT DELIBERATION & IT WILL BE

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#MONTHLYMYTH: CALL IT DELIBERATION & IT WILL BE

Deliberative democracy isn’t a ‘one size fits all’ type of deal.  Deliberative processes can come in multiple packages, and deliberative elements can be integrated into a range of different engagement approaches.  However, a truly deliberative process is built around some simple core principles, and it’s risky to call a process ‘deliberation’ if it doesn’t truly hit the mark. 

So, what are the principles of deliberative democracy, and how would we know if a process wasn’t truly deliberative?

DELIBERATION INNOVATION: EVENT WRAP-UP

DELIBERATION INNOVATION: EVENT WRAP-UP

We love connecting with people across the industry, sharing knowledge and supporting learning.  So, when we heard that Dr. Brett Hennig (the Sortition Foundation) would be in Melbourne, we jumped at the chance to build an event around his visit.  The result was a free Deliberation Innovation & Public Sector Engagement event, which incorporated both an afternoon of deliberation training for government and an evening of engaging conversation.

FREE EVENT! DELIBERATION INNOVATION & PUBLIC SECTOR ENGAGEMENT

FREE EVENT! DELIBERATION INNOVATION & PUBLIC SECTOR ENGAGEMENT

Join us in for a day of FREE training, learning, networking and sharing in Melbourne on 12 December.

We’re hosting a jam-packed two-part event: Deliberation 101 Training for Government , followed by an Engaging Evening of conversation with with Dr. Brett Hennig (the Sortition Foundation UK) and Louisa Curry (Local Government Victoria).

The event will explore an engagement dilemma facing the public sector - how to engage effectively against a backdrop of new expectations and requirements, including legislative reform. It’s an opportunity to learn from international and Australian experiences, and consider how your organisation could engage better in a changing world.

Registrations are now open and places are very limited, so be sure to secure your spot ASAP.