As we wrap up 2025, we’ve been thinking about the people we’ve had the privilege of working with and the conversations we’ve been honoured to support over the last twelve months. We’re also looking forward, and we expect to see continual shifts in engagement practice in 2026. From AI becoming BAU for enabling more effective conversations to new ways to increase representativeness, shifts are underway. In this post, we share our standout stats for 2025, and a video previewing three of the big trends we think organisations should be thinking about for their engagement programs in the new year.
Improving access to primary health care for multicultural communities was the focus of the North West Melbourne Primary Health Network (NWMPHN) community panel. Supported by an innovative AI tool, the panel developed practical recommendations and funding ideas for NWMPHN’s federal submission. This process highlighted the importance of genuine community involvement and continues to inform NWMPHN’s place-based health initiatives, showing that addressing barriers to care requires more than policy.
MosaicLab and Dambimangari Aboriginal Corporation co-designed a Code of Conduct training that brought values to life. Over a day and a half, staff explored ethics and workplace behaviour through real-life scenarios, cultural storytelling, and hands-on activities - then shaped the Code in their own words, images, and symbols. The process built clarity, connection, and confidence - and ensured the team has a Code that’s lived, not just learned.
We don’t just facilitate conversations - we design them with purpose, strategy, and care. In under three minutes, our new video lifts the lid on what really happens behind the scenes at MosaicLab. It’s not just about what we do, but how and why we do it - and what makes our work different. Come take a look - this time, we’re the story.
Have a challenging issue to tackle but lack the resources for meaningful engagement? ML Giving is MosaicLab’s not-for-profit division and we’re here to help. We support emerging and under-served communities in fostering deeper conversations that drive real change. We believe everyone deserves a voice in shaping their communities. Learn how you can apply to work with us.
How do we really ‘hear’ each other and have a collective experience when we engage online? Register now for the third session in our popular, new ‘continuous connections’ webinar discussion series.
Grab your free spot, learn new skills and connect with engagement professionals around Australia and beyond we explore how to achieve a shared experience online that’s similar to a face-to-face workshop.
Facing community crises at any time is difficult. When there are ‘concurrent crises’ it makes it even more challenging and complex to respond and engage.
Community members can feel disturbed, frightened or anxious. At the same time, organisations are also grappling with how to adjust, change and continue to move forward. There is value in continuous connections.
For those who missed our first ‘continuous connections’ webinar, we’ve pulled our top 10 tips for engaging through difficult times & working with high anxiety into a free, downloadable resource.
Registrations are now open for the second session in our new, free discussion series. Responding to popular demand, we’ll be exploring the dilemma of how to connect with people who aren’t online and/or groups that are ‘hard to reach’.
Much more than your standard ‘webinar’, these interactive, facilitated sessions are a chance to connect with other communications, engagement, planning and project management leaders and professionals. Together, we’ll collaboratively explore current engagement challenges and opportunities, share resources and provide key takeaways and tips.
MosaicLab is launching a new, fortnightly webinar series in April 2020. We want to support organisations and engagement professionals to navigate and continue to engage in a rapidly changing world.
Join us as we collaboratively explore challenges, opportunities and tips around meaningfull engagement with your staff, stakeholders and communities during this uncertain time.
In session one, we’ll delve into an engagement dilemma: Connecting with communities during COVID-19 without appearing ‘tone-deaf’.
Is your team, department or organisation moving from a shared office to a remotely based workforce?
Because this is a difficult time for every team and workplace, we want to support your transition and help your team navigate the change process.
If you work in the public service, you could win one of two free, facilitated online workshops for your team, staff or department. Yep that’s right, there’s two free workshops up for grabs!
Late last year we published the first post in a two-part series on dealing with this ‘subscriber dilemma’. In part one we explored how to plan for conflict, outrage and emotion when you know it’s likely to arise. Today, in part two, we’re providing 10 tips for working with high emotion in the moment – when you didn’t expect or plan for it at all.
Deliberative democracy isn’t a ‘one size fits all’ type of deal. Deliberative processes can come in multiple packages, and deliberative elements can be integrated into a range of different engagement approaches. However, a truly deliberative process is built around some simple core principles, and it’s risky to call a process ‘deliberation’ if it doesn’t truly hit the mark.
So, what are the principles of deliberative democracy, and how would we know if a process wasn’t truly deliberative?
This post tackles a big, scary dilemma – conflict, outrage and emotion. We’re often asked for advice around this topic, because it’s something that worries many people in the engagement space - even experienced practitioners and facilitators.
Partly, this fear is underpinned by a lack of ‘tools’ or skills. So, we’re going to give you some tips to help you prepare for and/or work with conflict, outrage and emotion in a meaningful way.
Because it’s a big, difficult topic, we’re going to address it in two parts: Part one (this post) is about how to plan for it, and in part two (next month) we’ll talk about what to do if you walk into it unexpectedly.
Facilitators work across many industries, audiences and topics, and sometimes the issues or information being considered are complex or technical. We’re often asked how we manage to move across so many broad ranging issues and projects, and whether we need to become ‘experts’ in each topic before we facilitate.
This #MonthlyMyth explores some of the misunderstandings that sit behind this myth, highlights the true role of a facilitator, and uncovers how facilitators really work with information and content.
